Employment type: full time Work Schedule: Monday to Friday | 10:00 a.m. to 6:00 p.m. Join a relationship-based school community where your work is valued, your growth is supported, and collaboration is part of everyday work. At The York School, a co-educational independent school in midtown Toronto offering the International Baccalaureate from Junior Kindergarten to Grade 12, you will work alongside dedicated colleagues in an environment grounded in Challenge, Community and Curiosity. Every role contributes to the school’s mission by helping create an environment where students feel known, challenged and supported. If you are energized by meaningful work, strong relationships, and continuous growth in a forward-thinking school environment, we invite you to explore this opportunity. Given the dynamic and collaborative nature of our school environment, this role is an on-site position requiring to be in the office five days a week. Candidates should be prepared to contribute actively to this in-person, community-focused environment. JOB PURPOSE As the first point of contact for The York School's Middle & Senior School campus, the Receptionist plays an essential role in creating a welcoming, inclusive and professional environment for students, families, staff and visitors. Embodying the School's commitment to hospitality and service excellence, the Receptionist ensures that every interaction reflects warmth, professionalism and a genuine commitment to supporting the School community. Reporting to the Executive Assistant to the Head of School, the Receptionist is responsible for managing front desk operations, responding to inquiries, coordinating visitor access and supporting the smooth day-to-day functioning of the campus. This role requires an individual who is highly organized, technologically proficient and adaptable, with the ability to manage competing priorities in a dynamic, fast-paced school environment. The Receptionist also provides administrative support to the Executive Assistant and backup support for student attendance and supply teacher coverage coordination. KEY RESPONSIBILITIES Serve as the first point of contact for the Middle & Senior School campus, welcoming students, families, staff and visitors while ensuring a positive and professional experience that reflects The York School's values Deliver exceptional customer service by responding to inquiries, addressing concerns and directing individuals to the appropriate staff or departments in a timely, courteous and helpful manner Manage incoming telephone calls, including answering, screening, directing calls and relaying messages accurately and efficiently Maintain a strong understanding of School programs, events, schedules and daily activities to effectively respond to inquiries and support the School community Oversee visitor reception procedures, including greeting and screening visitors, maintaining visitor logs, and ensuring compliance with School safety protocols, while maintaining accurate staff and student sign-in/out records in support of established attendance procedures Serve as the first point of contact for students seeking health-related assistance, responding with care and discretion and directing them to the School Nurse or appropriate staff member in accordance with established School procedures Maintain an organized, professional and welcoming reception and foyer area Coordinate incoming and outgoing mail, deliveries and couriers, including the organization and maintenance of staff mailboxes Provide administrative support to the Executive Assistant to the Head of School, including assistance with daily operations and special projects as required Provide backup and as-needed support to the Academic Scheduling Assistant and Attendance Assistant QUALIFICATIONS AND SKILLS Previous experience in a reception, administrative or customer service role, preferably in a school or similarly fast-paced environment Exceptional customer service and interpersonal skills, with a welcoming, professional and service-oriented approach to interactions with the School community Excellent written and verbal communication skills, with the ability to build positive relationships Strong organizational and time management skills, with the ability to multitask, manage competing priorities and adapt quickly to changing demands Technologically proficient and a quick learner, with the ability to confidently navigate new systems and digital platforms; experience with Google Workspace is considered an asset Strong attention to detail, sound judgment and discretion when handling confidential student, family and School information Proactive, resourceful and solutions-oriented, with the ability to remain calm and professional in a busy, fast-paced environment A reliable, flexible and collaborative team player who contributes to a positive, inclusive and supportive school culture Working Conditions: On-site position at The York School's Middle & Senior School campus in Toronto, Ontario Work in a busy, fast-paced school environment with frequent interruptions and varying noise levels Ability to lift, carry and move packages, deliveries and office supplies, as required Requires periods of sitting, standing and moving throughout the campus during the workday EMPLOYEE COMPETENCIES At The York School, we seek individuals who demonstrate the following core and role-specific competencies: Flexibility & Adaptability Breadth of Contribution Relationship Focused Service Orientation Communication & Collaboration Inclusivity Integrity & Trust Technical Expertise in Area of Discipline WORKING REQUIREMENTS This is an on-site role requiring presence on campus five days per week and meaningful engagement in our collaborative school community. WHAT WE OFFER The target hiring range for this position is $48,000 - $52,000 annually. Placement within the range is determined by job-related skills, experience and education. This hiring range reflects the role’s schedule aligned with the ac