Reporting to the Executive Director, Operations and Customer Services Delivery, the Director, Terminal Experience and Groundside Services is accountable for delivering seamless, resilient, and customer-focused terminal and groundside operations. Leading a team of 140+ professionals, this role drives operational excellence, safety, and service quality while championing innovation and readiness for transformative initiatives such as LIFT. The Director will play a pivotal role in shaping the future operating model of Toronto Pearson, one that integrates real-time decision-making, digital tools, and cross-functional service delivery to deliver exceptional passenger experiences and operational resilience.