Pharmacy Assistant Manager - RPT

Ready to Make an impact? Acts in the patient’s best interest to implement and support patient-centered care through professional scope of practice and team delivery of company programs to drive patient experience Inspires a positive, patient-focused culture and ongoing customer experience KPI enhancements Provides feedback to the team on customer/patient interactions; ensuring the team reacts quickly and effectively to resolve complaints, and collaborate on preventing repeat customer complaints Actively engages in all areas of Fusion to ensure the patient experiences seamless care and a consistent pharmacy experience across locations. Focuses on achieving excellence in the areas of patient-centered care, customer service, workflow efficiencies, and professional clinical services (disease state mgmt., medication reviews, health risk assessments, injections/vaccines etc.) Actively engages in all areas of Fusion to ensure the patient experiences seamless care and a consistent pharmacy experience across locations. Ensures prescription safety prioritizing technical functions to Pharmacy Registered Technicians and Assistants as required Initiates care plans, follow up, and completes proper documentation Collects relevant patient, drug, and disease information Identification of actual and potential drug related problems through completion of medication reviews Monitors medication adherence  Provides patient counselling and education for new therapy to patients/caregivers; tailoring to the needs and concerns of the patient (i.e., literacy, hearing loss, privacy, etc.) Responsible to thoroughly understand all relevant corporate pharmacy service offerings/ programs, and providing each customer/patient with the program that meets their health care needs  Maintains current knowledge of pharmacy practice, regulatory requirements, and  industry trends/developments; attend training as required Provides superior customer service to every customer Participates in professional programs and collaborates with colleagues to provide excellence in health & wellness services to all patients Manages the selection, onboarding, training and development, and performance management Adheres to all regulatory requirements, Company policies, processes, and procedures (e.g., OHS, Loss Prevention, CQI); responsible to train all direct reports and ensures adherence  Supports and fosters effective relationships with provincial Pharmacy Association and college regulatory personnel where required Supports and Fosters effective relationships with Pharmacy Managers, Registered Pharmacy Technicians, and Assistants in assigned territory  Collaborates with Relief Coordinator and Pharmacy District Manager   Collaborates with colleagues to share best practices to continually enhance the patient experience   Here’s where you’ll be focusing: Engage with Pharmacy Managers and teams at our 8 Community Pharmacy Primary Care Clinics Host monthly meetings with CPPCC teams, help to coach CPPCC teams on best practices and viability Review financials for each clinic and advise on improvements Follows through on commitments and make sure others do the same Acts with a clear sense of ownership Takes personal responsibility for decision, actions, and failures Establishes clear responsibilities and processes for monitoring work and measuring results. Designs feedback loops into work   TEAM BUILDER •    Work cooperatively with others across the organization to achieve shared objectives •    Represents own interests while being fair to others and their areas •    Partners with others to get the work done.  Credits others for their contributions and accomplishments •    Gains trust and support of others   MANAGE CHANGE •    Deals comfortably with the uncertainty of change.  Effectively handles risk. •    Can decide and act without the total picture.  Is calm and productive, even when things are up in the air •    Deals constructively with problems that do not have clear solutions or outcomes   DAY TO DAY OPERATIONS •    Readily takes action on challenges, without unnecessary planning and identifies opportunities •    Displays a can-do attitude in good and bad times. Steps up to handle tough issues   DEVELOPS TALENT •    Places a high priority on developing others •    Develops others through coaching, feedback, exposure, and stretch assignments •    Aligns employee career development goals with organizational objectives •    Encourages people to accept developmental moves   What you have to offer: Bachelor of Science in Pharmacy from a recognized institution. Must be a Licensed Pharmacist, in good standing, in the province of responsibility Injection and First Aid certified Minimum of 2 years’ experience as a licensed pharmacist Kroll software experience is preferred