Employment type: full time About The Career Foundation: The Career Foundation is a dynamic non-profit organization and registered charity that offers a wide range of employment, training, and workforce development services to job seekers and employers. Since its inception in 1988, The Career Foundation has steadily expanded its services. Operating out of seven locations in the Greater Toronto Hamilton Area, as well as offices in British Columbia, Alberta, and Nova Scotia, we now help thousands of people each year successfully achieve their employment goals. Our team of dedicated professionals has described The Career Foundation as caring, compassionate, innovative, and team-oriented. For more information about us and our services, please visit our website at CareerFoundation.com . Some of the benefits and features available to our employees include: Competitive compensation A comprehensive health benefits plan that includes massage therapy, naturopath services, travel coverage, and much more A comprehensive dental insurance plan An RRSP Matching benefit An Employee & Family Assistance program Employee wellness initiatives Paid days off for religious observance purposes Paid days off for personal wellness purposes Program and Role Description: The Career Foundation operates five full suite Integrated Employment Services (IES) Centres across the Greater Toronto Area (GTA), conveniently located in Etobicoke, North York, Toronto, York, and Scarborough. These centres provide job seekers with a comprehensive range of services, including career exploration, résumé and interview preparation, job search support, employer connections, and employment retention support. The Career Foundation also partners with employers that share our commitment to community hiring. Employer services include access to a diverse talent pool, support with coordinating and hosting hiring events, guidance on how to effectively coach and support new hires, and strategies to support job retention. The Client Engagement and Program Administration Assistant is an important member of the team, responsible for providing exceptional customer service at front-desk reception and supporting the effective delivery of services through a variety of administrative functions, including conducting service quality audits of client files, coordinating the scheduling and logistics of workshops and other events, conducting follow-up calls with clients, tracking client feedback and satisfaction results, and maintaining accurate records in accordance with organizational standards and funder requirements. As the ideal candidate, you possess exceptional customer service and administrative skills, as well as the ability to manage multiple priorities in a fast-paced environment. You are tech-savvy and learn new systems, tools, and technologies quickly. You demonstrate strong attention to detail, organizational and problem-solving abilities, and the ability to build positive rapport with all stakeholders. Position Type: Full-time (37.5 hours per week) one-year contract with excellent potential for permanency. Starting Salary: The starting annual salary for this position is $45,000.00 (or $46k if the successful candidate holds a master’s degree, full bilingualism in French, or full proficiency in Sign Language). Base Location: This position is based full-time at The Career Foundation’s Central Toronto Employment Centre, located near Yonge & St. Clair Avenue East . Vacancy Status: This posting is for an existing vacancy. Start: As soon as possible. Reporting to: Area Manager, Employment and Placement Services Vulnerable Sector Check: An offer of employment for this opportunity will be contingent on the incumbent providing an acceptable Vulnerable Sector Check (VSC). Use of Artificial Intelligence: Artificial Intelligence (AI) is not currently used to screen, assess, or select applicants at any stage of the hiring process. Responsibilities include: Client Engagement Support and Program Administration Conducts service quality audits of client files, completes service quality scorecards, and prepares reports to support continuous improvement and compliance with program standards. Contacts clients to encourage ongoing participation in services, schedules appointments and group sessions aligned with employment goals, and coordinates communication with assigned staff. Monitors client engagement through internal and funder reporting tools, proactively identifying clients who require outreach to meet contractual service requirements. Organizes the logistics and administration of events, including open houses, job fairs, workshops, training sessions, and community engagement activities. Tracks workshop registrations and attendance, sends reminders, and implements follow-up activities to support participation targets and engagement outcomes. Monitors client feedback and satisfaction survey results, identifying trends and opportunities to enhance service delivery and support achievement of program performance indicators. Performs other relevant duties as assigned. Front-Desk Reception, Customer Service, and Resource & Information Delivers a welcoming, warm, and professional client experience by providing exceptional customer service at front-desk reception, including supporting client registrations, assisting with check-in procedures, and other reception duties. Responds to telephone, voicemail, email, and in-person inquiries, providing accurate information to clients and other stakeholders. Conducts preliminary client eligibility screening and prepares necessary documentation. Provides clients with general employment resources, technology support, and assistance navigating online applications, forms, and digital tools in the office’s Resource & Information Area. Schedules meetings, coordinates calendars, maintains meeting spaces and common areas, and provides general administrative support to ensure efficient office operations. Builds and maintains positive relationships with clients,