Security Systems Service Technician (Citiloc)

Security Systems Service Technician: Full Time- Burnaby, travel within the Lower Mainland | $28-$46/hr + Benefits, Company Vehicle or Vehicle Allowance, and 100% paid certifications and training   Position Overview The Service Technician is responsible for servicing, maintaining, and supporting a wide range of security and life-safety systems. The ideal candidate is technically strong, organized, and comfortable working independently in a dynamic, customer-facing environment. Key Responsibilities Security Systems Service (Primary Function) Perform service, troubleshooting, maintenance, and upgrades on security and life-safety systems Support both current and end-of-life (EOL) products and platforms Diagnose and resolve hardware and software issues Perform software recoveries, upgrades, and system conversions Install and support server/client software associated with security platforms Service and Maintenance: Intrusion detection systems Access control systems ULC fire monitoring systems Intercom and duress systems Complete ULC inspections for fire monitoring and monitored intrusion systems Provide technical support to end users and internal field staff Prepare clear, accurate service documentation and reports for management and compliance Technical and Systems Knowledge Strong troubleshooting capability across software, hardware, and network-related issues Experience with system firmware updates and security patches Familiarity with computer hardware repair and operating system support Sound understanding of low-voltage and electronic systems Working knowledge of computer networking and IT fundamentals Qualifications and Experience  5+ years of relevant service technician experience or experience in a related field Knowledge of: Low-voltage wiring and electronics Computer networking and IT concepts Strong knowledge of all aspects of installation of CCTV, Card Access, Intercom and Intrusion systems.  Proficient in ICT  Experience with the following systems: C-Cure 9000 Genetec Security Center Avigilon ACC/ACM Bosch Intrusion Keyscan Aurora Kantech Corporate/ Global Commend Milestone ExacqVision March Networks Salto Systems Valid class 5 driver’s license with a clean driving record   What We Offer Comprehensive Benefits & Support Competitive hourly wage Full benefits package 100% paid certifications and training—we invest in your professional growth Relocation assistance for qualified candidates outside the city or province Growth & Career Development Clear pathways for advancement within the company Ongoing hands-on learning and mentorship from experienced leaders Opportunities to move into senior, lead, or specialist roles Inclusive & Positive Work Culture A respectful, collaborative, and safety-first environment A team that values diversity, inclusion, and open communication Leadership that listens, supports, and recognizes great   #KTHP