Senior Director, Patient Programs (Hybrid - Markham, ON)

The Senior Director, Patient Programs leads the strategy, operations, and performance of large-scale patient programs, ensuring exceptional service delivery, strong client satisfaction, and alignment with corporate objectives. This role oversees program execution, continuous improvement, financial performance, and cross-functional collaboration while driving innovation across the patient journey. The Senior Director manages key client and partner relationships, supports business development, and ensures governance across contracts, change management, and operational processes. As a senior people leader, the role is responsible for talent management, succession planning, and overseeing a high-performing, future-ready team that delivers sustainable, scalable, and best-in-class PSP solutions.