The Role We're looking for reliable, experienced professional security guards who take pride in customer service working in a dynamic, high-profile site. You are excited and passionate about providing security services to commercial towers and retail malls.  You'll often be the first person a tenant, shopper, visitor, or contractor meets, so how you greet, help, and guide people matters as much as how you protect the property. Depending on your site, you may work a front desk or concierge post in a commercial tower, patrol a busy shopping centre, or manage access at a multi-tenant property. In our interview process, we'll get to know you and your experience, and determine which site is the best fit for your skills and experience! Pay, Benefits & Growth $23.00–$25.00 per hour, depending on site assignment. You'll start at your site's starting rate, with the opportunity to move up based on reliability and performance Comprehensive Health and dental benefits for full-time employees Opportunities to grow, with training, mentorship, and promotion from within, including through our Supervisor Development Program Full-time, part-time, and casual positions, with day, afternoon, night, weekend, and holiday shifts A supportive team that recognizes initiative, reliability, and results Our Values Community First: Servant heart, respectful, pride of place, mindful. Above and Beyond: Finishing touch, go the extra step, give more. Accountability: Ownership mindset, do what we say, keep our word. Creative Initiative: Outside-the-box thinking, proactive problem solving, resourceful. Be Awesome: Be prepared, be well presented, and have a good attitude. What You'll Do Greet and assist tenants, visitors, shoppers, and contractors in a professional, friendly, and calm manner Control access using key card and fob systems, visitor sign-in, ID checks, and pass issuance Keep restricted areas, such as construction zones, mechanical rooms, and tenant spaces, limited to authorized people Verify contractors against approved lists and confirm ID and work orders or permits before granting entry Conduct indoor and outdoor foot patrols, monitor CCTV, and respond to alarms Enforce property rules fairly and with tact, and handle trespassers safely and respectfully De-escalate conflicts and respond to tenant or customer concerns, resolving or escalating as needed Respond to medical emergencies with First Aid, CPR, or AED until emergency services arrive, and assist police and emergency services Keep a detailed memo book, write clear incident and occurrence reports, and follow site-specific procedures What You Bring Previous security experience in a security role at a minimum of 2 years' experience. Previous security experience with high-traffic retail or commercial properties. Previous experience coordinating with law enforcement or emergency services during incidents. Valid British Columbia Security Worker Licence Valid Occupational First Aid (OFA) Level 1 certificate (or willing to obtain before starting) Legally authorized to work in Canada A proven record of reliability and punctuality A customer-service mindset and a positive, professional attitude Strong spoken and written English, including report writing Ability to meet the physical requirements of the assigned post, which may include standing, walking, and foot patrols during 8–12 hour shifts, with or without accommodation Calm under pressure, detail-oriented, and comfortable working alone or as part of a team Open to feedback and committed to continuous improvement Nice to Have Experience in a commercial office tower or multi-tenant building Concierge, front desk, or hospitality experience Loss prevention or retail security experience Leadership or supervisory experience