Employment type: full time POSITION INFORMATION Job Title : Residential Support Worker (Existing Role) Department: Homeward Bound Residence Reports To: Team Leader, Residential Services (or designate) Location: Homeward Bound Residence, Toronto, ON Employment Status: Relief Hours of Work: Hours and Days may vary depending on needs of the program (Weekdays, weekends, statutory holidays, overnights) Salary: $22.66 to $28.84 per hour with additional shift premiums for evening, overnight, and weekend hours Classification: A (Subject to the Collective Agreement) Date Created/Updated: Oct 2026 POSITION SUMMARY This position provides day-to-day counselling, supervision, and case support to residents of Homeward Bound Residence, a community-based program serving justice-involved men under Probation Orders, Conditional Sentence Orders, and/or Parole Certificates. The role ensures a safe, secure, and accountable living environment while supporting residents to meet court-ordered conditions, adhere to program expectations, reduce risk of recidivism, and work toward successful community reintegration through cognitive and behavioural change. KEY RESPONSIBILITIES A. Resident Supervision & Support Provide responsive, shift-based support to residents, addressing immediate needs while reinforcing accountability and program expectations. Maintain thorough knowledge of each client’s community supervision orders as outlined by their Probation and Parole Officer. Demonstrate working knowledge of each resident’s identified risk, need, and responsivity factors, and incorporate this framework into daily supervision, decision-making, and interventions. Develop professional, goal-oriented working relationships with residents to support progress toward individualized reintegration goals, while maintaining clear professional boundaries. Deliver services in a way that reflects the racial, cultural, linguistic, and gender-specific needs of the community served. Demonstrate the ability to understand and apply Anti-Racism and Anti-Oppression frameworks in all professional interactions and service delivery. Remain awake, alert, and actively engaged in supervision responsibilities at all times while on shift. B. Case Management Support Document all significant interactions with clients in the database, log book, or formal incident report as the situation dictates. Enter and maintain accurate, timely data in the agency’s client database. Use objective, non-judgmental language in all documentation. Understand that records may be used in legal, correctional, or clinical review processes. Complete incident/occurrence reports as required per JHST policy and procedure. Assume responsibility for a limited caseload at the discretion of the Team Leader. Administer and document medications in accordance with program policy. C. Safety & Security Ensure a secure, accountable, and supportive residential environment in compliance with Society policies and procedures, particularly around confidentiality and health and safety. Monitor and maintain all established program procedures and policies. Respond appropriately to fire safety, security, and emergency situations, including crisis intervention and de-escalation. Make appropriate decisions based on resident supervision orders and risk factors, in compliance with Society policies and procedures. Demonstrate understanding of risk management and the four principles of effective intervention: risk, need, responsivity, and professional discretion. D. Administrative Duties Perform administrative duties including filing, photocopying, and putting together intake packages. Assist in ensuring compliance with agency standards, contractual obligations, and external audits. Contribute to the review and revision of agency policies, procedures, and program rules as required. Perform other duties or assignments as assigned by the Team Leader of Residential Services or Director. E. Professional Conduct Maintain appropriate professional boundaries with residents. Uphold confidentiality and ethical standards. Work collaboratively within a multidisciplinary environment. F. Medication Support Responsibilities Observe and document resident self-administration of prescribed medication in accordance with policy. Maintain medication logs accurately and in real time. Report missed doses, irregularities, or concerns immediately to designated clinical authority. Store medications in secured areas following organizational and legal requirements. Never diagnose, prescribe, or alter medication schedules. Training Requirements Medication awareness training (non-clinical). Privacy and documentation standards. Overdose recognition and emergency response (including naloxone where applicable). Safety Considerations Follow infection-control procedures. Use PPE when required. Do not handle sharps unless specifically trained and authorized. G. Overnight & Awake Shift Responsibilities Conduct scheduled wellness and security checks. Monitor building safety systems and respond to alarms. Maintain a quiet, structured environment conducive to resident stability. Complete detailed overnight logs and incident reports. Physical & Cognitive Demands Ability to remain alert throughout shift hours. Independent decision-making with limited on-site staffing. Frequent walking, stair use, and environmental monitoring. Safety Requirements Adhere to lone-worker protocols. Maintain access to emergency communication systems. Participate in shift check-in/check-out procedures. 4. QUALIFICATIONS Education: Degree or Diploma in Social Services, Social Work, Criminology, Psychology, or a related field, or an equivalent combination of education and relevant experience. Experience: Minimum 2 years of demonstrated experience working with individuals with mental health and addiction challenges. Demonstrated knowledge of community resources, social service systems, and referral processes. Experience working in residential, community supervision, or justice-involved settings