The Member Experience & Insights Manager guides the direction of the member experience by deeply understanding our target consumer, and industry best practice, by creating an effective Voice of the Customer (VoC) process and by delivering actionable insights and developing strategic recommendations to drive member loyalty and support business growth objectives. The Manager provides timely and effective reporting on survey results and metrics that gauge the organization performance to leaders across Alterna, and collaborates with the leaders of business units and multidisciplinary groups to develop action plans to improve results.