Bilingual Customer Service Agent
About this job
YOUR CHALLENGESSupport customers by offering valuable and accurate information while answering questions and handling complaints about products and services.
YOUR RESPONSABILITIES
Answer customer requests through various channels (phone, chat, email);
Perform data entry and conduct research;
Interact with customers to provide them with the information requested on products and services and process and resolve complaints;
Answer customer requests quickly;
Communicate with customers through various channels;
Assess customers’ needs and propose adequate solutions;
Ensure customer satisfaction and offer professional customer service.
YOUR SPECIFIC MEASURES OF SUCCESS
Service level;
Average processing time;
Average response time;
CSAT;
CES.
WHAT WE ARE LOOKING FOR
General experience in customer service;
Experience with a CRM, an asset;
Ease with technology;
Bilingual, (French and english, written and spoken);
Previous branch experience, an asset;
Knowledge of health and safety, an asset.