Employment type: full time Employment Terms: Full Time, Permanent Start date: December 2027 With a commitment to equity and fairness, students learn that what makes us different as individuals makes us stronger as a community. A rigorous academic program is supported by accomplished faculty, exceptional co-curricular programming, and state-of-the-art facilities. The UCC experience is underpinned by five core values: learning, pluralism, service, community, and wellbeing. Among its strategic goals is UCC’s ambition to become more diverse and inclusive. This is supported by a recog­nition that no learning community is whole without the inclusion and amplification of multiple voices; UCC is committed to fostering belonging, striving for jus­­tice and peace among all people, and addressing systemic and structural forms of oppression. We are looking for an enthusiastic, customer relational, and adaptable individual who will serve as a primary point of contact for families applying to the College, delivering exceptional customer service while keeping admissions databases and office workflows running smoothly. Combining warm family engagement with efficient workflows and digital file management, this role ensures every prospective family has a seamless experience from their initial inquiry through enrollment. Key Responsibilities and Tasks Prospective Family Engagement & Hospitality Serve as a primary, welcoming representative of the College, delivering high-touch hospitality across digital, phone, and in-person interactions; Manage central admissions inquiry channels (email, phone, and prospective family portals), delivering timely, accurate, and professional responses across the applicant lifecycle; Maintain a professional, welcoming front-office environment aligned with College brand and hospitality standards. Admission Systems Administration & Data Management Process applications and maintain accurate, up-to-date candidate files and CRM data; Perform data entry, age verification, and document verification via Blackbaud Enrollment Management; Assist applicants with account troubleshooting and system navigation; Maintain accurate status tags in Blackbaud to ensure applicants are moving through each pipeline stage; Schedule candidate/family interviews, assessments, and visits; Assist with applicant assessments, including report card evaluations and observations during testing sessions; Coordinate logistics and organization for applicant assessment visits; Assist with administrative duties pertaining to the Lang National Scholarship. Campus Tour & Events Support Conduct campus tours and support weekly tour logistics, including coordinating student and parent ambassadors; Assist with planning, logistics, and execution of admissions events (e.g., Open Houses, Last Look, New to Blue); Represent the College at external school and educational fairs (e.g., Our Kids); Support extended hours and weekend work required for admissions events. Onboarding & Student Transition Coordinate with faculty, staff, and Senior Admission Counselors to ensure seamless onboarding for newly admitted students; Collect and transition essential student records (e.g., OSRs), medical forms, and enrollment documents; Collect and verify international student documentation or study permits where applicable; Assist with onboarding initiatives, such as summer reading distributions and departmental placements.. Admissions Marketing & Communications Prepare, proofread, stock, and distribute admissions packages and marketing collateral; Liaise with the Marketing & Communications (MARCOM) team to keep admission webpages accurate and updated; Coordinate the preparation, printing, and delivery of official offer packages on offer release days. Office Operations & Administrative Support Manage daily office operations, including supply replenishment, room bookings, and mail routing; Provide administrative support to the VP of Enrollment Management and team (expense reports, calendaring, travel, and data entry); Provide backup support for other administrative assistants and front-desk staff across Preparatory and Upper Schools; Cross-train team members to maintain coverage during peak seasons, vacations, and absences; Serve as a mentor for IB continuum projects (e.g., PYP Exhibition, Personal Project, Extended Essay), as assigned. Job Requirements Experience, Knowledge and Competencies: Post-secondary degree or diploma preferred (or equivalent practical experience); Minimum 2 years of administrative, reception, or customer-facing experience (experience in an independent school or educational setting is an asset); Understanding of, and commitment to, independent school education and all-boys education; Proficiency with Google Workspace (Docs, Sheets, Drive, Calendar) and other cloud based office tools; Familiarity with Blackbaud Enrollment Management System (EMS) or similar school CRM databases is a strong asset; Solid understanding of client relationship management, phone etiquette, and front-desk hospitality standards; Clear understanding of the College's mission, vision, values, and traditions, with the ability to convey them authentically to prospective families; Demonstrated ability to leverage AI tools to enhance efficiency, streamline workload, and support administrative processes; interest or experience in overseeing AI agents and a strong commitment to the ethical use of AI; Ability to manage competing priorities, maintain high attention to detail, and meet deadlines in a fast-paced environment with frequent interruptions; Ability to handle sensitive conversations, parent anxiety, or admissions disappointment with empathy, composure, and diplomacy. What We Offer At UCC, we believe in supporting the whole person. We offer a highly competitive total rewards package designed to support your professional growth, personal well-being, and every stage of your life journey: Comprehensive Health & Life-Stage Support: Robust medical, dental, and vision coverage, healt