Customer Service Representative

Customer Service Representative Bring Your Care, Confidence, and Customer Expertise If you’re someone who enjoys helping others, communicates clearly, and takes pride in delivering a thoughtful, organized customer experience, we’d love to meet you.   What You’ll Do As a Customer Service Representative, you’ll be the welcoming face of the shop and a key connection point between customers, technicians, partners, and vendors. Your day-to-day responsibilities will include: Building positive, lasting customer relationships in person and over the phone Submitting ICBC rental forms and guiding customers through the process Scheduling repair appointments and managing shop calendars Generating repair orders and ensuring accurate documentation Interacting with vendors and coordinating incoming/outgoing materials Providing clear repair updates through phone, text, and email Managing and posting invoices, parts returns, and related paperwork Reconciling repair orders with accuracy and attention to detail This role is ideal for someone who enjoys a mix of customer interaction, administrative work, and supporting a busy team environment.   What You Bring Excellent verbal and written communication skills Strong organization, accuracy, and attention to detail A friendly, professional approach with strong people skills Passion for vehicles and helping customers feel confident in their repair journey A valid driver’s license Solid references that reflect reliability and professionalism   What We Offer Competitive wages Extended health, dental, and vision coverage Paid time off RRSP plan Supportive, team-focused environment Learning & Development Program Opportunities to support our community through volunteering Corporate discounts Regular social events and team gatherings   If you’re a service‑driven professional who enjoys helping people and keeping things organized, we’d love to have you on our team. Apply today.