Employment type: full time We are seeking an IT/IM Director THE OPPORTUNITY Reporting to the Executive Director, the IT/IM (Information Technology/Information Management) Director provides leadership for the organization’s core information management and technology operations, including infrastructure, cloud platforms, cybersecurity, end-user support, and vendor-managed services. This hands-on role ensures that technology services are secure, reliable, scalable, well-governed, and aligned with organizational priorities. The IT/IM Director works with the organization’s IT/IM service partners to deliver responsive services, resilient operations, effective risk mitigation, and continuous improvement at all locations. Compensation This position supports the evolution of IT Infrastructure at VHA Health & Home Support and offers a competitive hiring range of $115,000 - $140,000. VHA is invested in our staff’s health, wellness and career growth. As part of the total compensation package for this role, we offer a comprehensive benefits package as well as a Group RRSP that transitions to an employersponsored Pension Plan. HOW TO APPLY Please send a resume and salary expectations to jobs@vhaottawa.ca with the email subject reading ‘IT/IM Director’. Only applicants selected for an interview will be contacted. Job Description Position IT/IM Director Immediate Supervisor/accountability: Executive Director VHA’s Mission & Values Our Mission - Advancing compassionate, safe community-based health care - people live with independence and dignity We Value - Client-centred care – respect needs and preferences Safety – manage risks effectively so people enjoy their best possible health Accessibility – respond to diversity Quality – improve outcomes and the quality of the care experience for clients and caregivers Collaboration – work together to achieve positive change Learning and growing – continually improve services through client engagement and professional growth Innovation – develop and promote new ideas and evidence-based practices Accountability – strategic and responsible use of resources Job Summary: Reporting to the Executive Director, the IT/IM Director is a strategic thinker and hands-on leader who strengthens the technology and data environment of VHA and its subsidiary entities as they evolve to meet growing operational, programmatic and reporting needs. Specifically, the IT/IM Director is responsible for developing, delivering, and enhancing business-driven IT/IM services including Information Technology, Information Management, IT/IM Strategy, Support Services, and related project/portfolio management that support the organizations’ goals and strategies. This position ensures that technology and data practices effectively support the organization’s mission and long-term strategic goals. The incumbent will lead IT operations, explore hardware/software options for growth and efficiency, guide data governance, and promote a culture of data informed decision-making across the organization. Responsibilities Organizational Responsibilities : Work positively, according to our Values, to help the organization fulfill our Mission. Comply with and fulfill VHA obligations, policies and procedures, including Occupational Health & Safety. Carry out all duties in accordance with company policies. procedures and standards. Be responsible for self-development and participate in VHA’s development opportunities. Actively participate in supervisory meetings. Participate in relevant meetings. Key Responsibilities : we define our ‘customers’ as clients/caregivers and employees. This role provides exceptional attention to customer satisfaction in the following areas: 1. Information Technology IT Compliance, Budget, Operations, Procurement, and Service Management Ensure compliance with internal and external regulations regarding IT/IM procurement, security/privacy, and support organizational compliance as applicable outside of IT/IM Work with the management team to develop and manage an annual IT budget that adheres to ministerial guidelines for the organization Develop and implement strategies to improve the function and value of IT at VHA and its subsidiary corporations Develop risk reduction strategies that anticipate and balance the needs of the organization and the external threat landscape. Lead/coordinate the response to urgent situations (for example, security incidents & threats) Procure external consultants to meet VHA’s business technology needs in compliance with procurement rules Ensure IT-related vendor/supplier relationships are managed for risk and compliance Support and manage IT/IM issues, including but not limited to: Paper and e-files management Voicemail, phone (landlines and cell phones), hand/face scanners interRAI and IAR uploads, and access to generate reports database management, including client/staff access (‘portal’ access) Software (ie M365, GoldCare, interRAI & related, OCEAN, CareDove, etc) security systems website structure, including staff access for information (‘portal’ access) computers, laptops and related o photocopiers and related office equipment photo identification software, inventory, data management e-interoperability with partner organizations Assist to resolve escalated support tickets Work with IT Service Providers (including Ontario Health) for support/troubleshooting Ensure IT/IM related training including security training is delivered to VHA and its subsidiary corporations Work with IT Service Providers to develop and maintain procurement and asset management plans Identify software and hardware gaps and collaborate with vendors and external consultants to define solutions Configure, deploy, and support hardware Ensure the collection, cleaning, re-purposing/disposal of hardware including archiving and/or destruction is completed in compliance with legislation, regulations and best practices. 2. Systems Reviews & Recommendations Advise where software, hardware, and broader IT system chang