Reporting to and partnering with the Chief Commercial Officer, the Manager, Customer Success, North America leads the transformation and ongoing operation of a proactive Customer Success organization that makes it easy for customers to obtain answers, resolves complex issues with clear ownership, and improves the processes, knowledge and technology supporting the customer experience. The role is accountable for customer interactions across the order-to-delivery lifecycle, balancing customer needs, service recovery, retention, growth and margin through effective people leadership, data-driven decision-making and cross-functional collaboration.