Employment type: full time About The Career Foundation: The Career Foundation is a dynamic non-profit organization and registered charity that offers a wide range of employment, training, and workforce development services to job seekers and employers. Since its inception in 1988, The Career Foundation has steadily expanded its services. Operating out of seven locations in the Greater Toronto Hamilton Area, as well as offices in British Columbia, Alberta, and Nova Scotia, we now help thousands of people each year successfully achieve their employment goals. Our team of dedicated professionals has described The Career Foundation as caring, compassionate, innovative, and team-oriented. For more information about us and our services, please visit our website at CareerFoundation.com . Some of the benefits and features available to our employees include: Competitive compensation A comprehensive health benefits plan that includes massage therapy, naturopath services, travel coverage, and much more A comprehensive dental insurance plan An RRSP Matching benefit An Employee & Family Assistance program Employee wellness initiatives Paid days off for religious observance purposes Paid days off for personal wellness purposes Program and Role Description: The Career Foundation operates five full suite Integrated Employment Services (IES) Centres across the Greater Toronto Area, conveniently located in Etobicoke, North York, Toronto, York, and Scarborough. These locations provide job seekers with a comprehensive range of services, including career exploration, résumé and interview preparation, job search support, employer connections, and employment retention support. The Career Foundation also partners with employers that share our commitment to community hiring. Employer services include access to a diverse talent pool, support with coordinating and hosting hiring events, guidance on how to effectively coach and support new hires, and strategies to support job retention. We are seeking a results-driven, experienced manager to join our team as Area Manager, Employment and Placement Services with our full-suite Integrated Employment Services (IES) Centre in Scarborough, Ontario. Reporting to the Senior Manager, the Area Manager, Employment and Placement Services is responsible for overseeing site operations, service delivery, and team performance to ensure positive client outcomes, compliance with organizational and funder requirements, and the ongoing effectiveness and success of the site. As the ideal candidate, you are an experienced manager with solid Employment Ontario programming experience and a proven track record of effectively managing a team of 10 or more employees. Your leadership style strikes the right balance between supporting, coaching, and motivating your team while maintaining accountability for individual performance expectations and service outcomes. You are skilled at building trust, and navigating challenging situations with professionalism, fairness, and confidence. You are also highly comfortable using technology, able to quickly learn new systems, and adept at leveraging data and digital platforms to support operational efficiency, service quality, and team performance. You are passionate about advancing client-centered employment solutions that create meaningful opportunities for job seekers and employers while strengthening the communities we serve. Position Type: Full-time (37.5 hours per week), one-year contract with excellent potential for permanency. Salary: The annual starting salary for this position is $75,000.00. Location and In-Office Requirements: This position is based on-site at The Career Foundation’s Scarborough Employment Centre, located near Kingston Road and Midland Avenue . The successful candidate must be willing to work on-site on a full-time basis to provide effective management to the team across all areas of program delivery, with travel to other locations and stakeholder sites as needed. The role also currently permits a hybrid schedule of one work-from-home day per week, requiring a private work-from-home space with a reliable, high-speed internet connection. Please note that the hybrid schedule is contingent on both individual and team performance, as well as operational requirements, and is therefore not guaranteed and is subject to change at any time. A company laptop, cell phone, and other equipment will be provided. Vacancy Status: This posting is for an existing vacancy. Start: As soon as possible. Reporting to: Senior Manager, Employment Services Vulnerable Sector Check Requirement: An offer of employment for this opportunity will be contingent on the incumbent providing an acceptable Vulnerable Sector Check (VSC). Use of Artificial Intelligence: Artificial intelligence (AI) is not currently used to screen, assess, or select applicants at any stage of the hiring process. Responsibilities include: Monitoring Service Delivery and Quality Control Takes ownership of all aspects of the site's performance, including the daily management of client service delivery, client feedback, team KPIs, and performance targets. Monitors the quality of client records maintained in online funder and internal reporting systems to ensure compliance with funder requirements and internal quality assurance standards. Ensures all team deliverables, performance targets, expenditure claims, job placement outcomes, and other funder-mandated service requirements are achieved. Proactively monitors team performance data and develops and implements corrective action plans, in consultation with the Senior Manager, Employment Services, and Director, Employment Services, when performance gaps are identified. Oversees, approves, and tracks budget expenditures related to financial supports and incentives provided to eligible job seeker clients and employer partners, ensuring all necessary supporting documentation is obtained and audit-ready. Reviews and approves Better Jobs Ontario (BJO) applications prepa