Enrolment Services Advisor

The Enrolment Services Advisor (ESA) is the initial point of contact and guides users through the enrolment process. This guidance includes assessing incoming applications and accompanying supporting documentation, collecting and analyzing information, entering data and providing effective client-centric customer service and communication. The Enrolment Services Advisor is a decision-maker with critical thinking skills to assess the eligibility of candidates in accordance with BCFMA enrolment protocols, as well as policy, legislation, and practices. This role provides recommendations and demonstrates administrative skills by maintaining meticulous records. An outstanding candidate will demonstrate exceptional communication skills and have a high standard of accuracy.