The Customer Experience Support Specialist - Bilingual is responsible for managing timely and accurate responses to multi-channel internal and external requests related to Lease & Loan accounts. This individual is responsible for interacting with internal and external customers and dealers. This team member is responsible for evaluating account information and documented correspondence, completing administrative tasks, and making sound business decisions. Direct contact with other departments and segments is necessary to fulfill certain tasks. Achieving optimal business results and team objectives in this position directly affects the financial results produced by the company. This position is responsible for providing "Best in Class" service by representing GM Financial professionally and efficiently when interacting with internal and external customers.