Loyalty Strategy Manager

As the Loyalty Strategy & Planning Manager, you will leverage your passion for customer loyalty and data-driven strategy to help strengthen and optimize the Scene+ loyalty program. In this role, you will evaluate new growth opportunities, lead strategic initiatives, and drive the annual loyalty planning process, and prepare executive reporting while working closely with cross-functional partners and senior leadership. Key Responsibilities Own management reporting, including executive and Board materials and monthly performance scorecards Lead the annual loyalty strategic planning process, including workshop facilitation, validation of priorities against KPIs, and consolidation of department and functional plans Explore, evaluate, and recommend new loyalty opportunities and innovation initiatives through research, business cases, and financial modeling Project-manage the development and pilot of loyalty strategies, including work planning, dependency and risk management, and status reporting Provide strategic foresight by monitoring customer, market, and competitive trends through ongoing and ad hoc analysis Develop and deliver presentations for working teams, leadership, executive committees, and Boards Influence key stakeholders to secure buy-in and ensure recommendations are executed and deliver intended impact Create execution roadmaps and work closely with cross-functional teams to support implementation Analyze data to identify trends and insights that inform future loyalty strategies Proactively manage stakeholder engagement and identify mitigation strategies to ensure successful execution Stay current on loyalty and industry trends, bringing new ideas and innovation back into the business   What You Bring •    Deep understanding of how loyalty programs create customer and business value•    Strong customer-first mindset grounded in human-centered thinking•    Exceptional data fluency with the ability to analyze, synthesize, and communicate insights•    Proven ability to collaborate with and influence cross-functional stakeholders in a matrixed environment•    Comfort solving complex, ambiguous problems with structured, strategic thinking•    Strong written, verbal, and presentation skills, including executive-level storytelling•    Excellent time management, problem-solving, and independent working capabilities•    5+ years of experience in strategy, planning, consulting, analytics, project management, or customer experience roles; loyalty, retail, or financial services experience is an asset