Employment type: full time Director of Programs & Operations Permanent Full Time Location: Hornby, Oakville, ON Position Overview Reporting directly to the CEO, the Director, Programs & Operations is a senior executive leadership position responsible for providing strategic direction, operational oversight, and organizational leadership across the organization’s programs and core operational functions. The Director is accountable for ensuring the organization delivers safe, high-quality, client-centred addiction treatment and recovery services while maintaining operational effectiveness, regulatory compliance, financial sustainability, and alignment with the organization’s strategic priorities. This position provides leadership across bed-based services, admissions, community programs, risk and compliance, quality and process improvement and marketing and communications, ensuring these functions operate as an integrated system rather than independently. As a member of the senior leadership team, the Director contributes to organizational strategy, growth, financial planning, risk management, workforce planning, service development, and organizational performance. The Director is expected to translate strategic objectives into measurable operational outcomes and establish the structures, resources, accountability, and leadership capacity required to achieve them. The position serves as a key advisor to the Executive Director/CEO and provides leadership to the management team responsible for the organization’s day-to-day programs and operations. Key Accountabilities Enterprise Strategy & Executive Leadership Serve as a member of the senior leadership team and contribute to the development and execution of the organization’s strategic plan. Translate strategic priorities into annual operational plans, departmental objectives, measurable outcomes, and implementation priorities. Provide executive leadership and oversight across programs and operational functions. Advise the CEO on organizational opportunities, operational challenges, emerging risks, resource requirements, and strategic decisions. Ensure organizational resources are aligned with strategic priorities and client/community needs. Identify opportunities for sustainable growth, program development, service expansion, partnerships, and innovation. Lead organizational initiatives that cross multiple departments or functions. Promote a unified organizational culture focused on client outcomes, accountability, collaboration, safety, quality, and continuous improvement. Act as a senior organizational representative with external stakeholders, partners, funders, community organizations, and other agencies as required. Overall Program & Service Accountability Provide executive oversight of the organization’s addiction treatment, recovery, bed-based, admissions, and community programs. Ensure programs are designed, delivered, and evaluated in accordance with organizational strategy, evidence-informed practices, client needs, and applicable standards. Establish organizational expectations for quality, accessibility, client experience, service delivery, and outcomes. Monitor program capacity, utilization, referral patterns, admissions, discharges, waitlists, client flow, and service demand. Identify service gaps and opportunities to improve access, continuity of care, and client outcomes. Ensure appropriate integration between admissions, treatment, discharge planning, community programming, and ongoing supports. Evaluate new programs, services, partnerships, and operational models from strategic, financial, operational, and risk perspectives. Ensure program leaders have the resources, authority, and accountability necessary to achieve established objectives. Executive Oversight of Operations Provide overall leadership for the organization’s operational infrastructure. Ensure effective systems are in place to support staffing, scheduling, facilities, supplies, technology, client flow, communications, and other operational requirements. Establish consistent operational standards across programs and departments. Identify inefficiencies, duplication, operational barriers, and systemic issues and ensure corrective action is taken. Lead operational planning associated with organizational growth, changes in service delivery, new programs, facility requirements, and organizational restructuring. Ensure business continuity and operational resilience. Establish clear decision-making authority and escalation processes across the management structure. Leadership of the Management Team Directly lead, coach, and hold accountable the managers/leaders reporting to the position. Establish annual objectives and performance expectations for each direct report. Ensure managers understand their scope of authority, responsibilities, performance expectations, and organizational priorities. Develop management capacity and succession plans to support organizational sustainability. Create a culture in which managers are empowered to make decisions while maintaining appropriate accountability. Address performance, collaboration, communication, and organizational effectiveness issues at the management level. Facilitate regular leadership meetings and ensure cross-functional priorities are coordinated. Establish mechanisms to ensure decisions and strategic priorities are effectively communicated throughout the organization. Ensure appropriate workforce planning and leadership development across the organization. Financial Leadership & Stewardship Provide executive oversight of financial planning and performance in partnership with Finance. Participate in the development of the annual organizational budget and long-term financial plan. Monitor organizational financial performance against approved budgets and forecasts. Ensure operational decisions consider financial sustainability and return on organizational resources. Review significant expenditures, staffing models, contracts, capital requirem