User Support Technician

- Respond to technical support requests by email, telephone, and remote-support tools. - Identify, document, troubleshoot, and resolve hardware, software, application, account, and connectivity issues. - Help users install, configure, and use the companys web and mobile applications. - Consult technical manuals, user guides, and internal documentation to find solutions. - Provide business-system, network, internet, browser, and mobile-device support. - Escalate complex issues and software defects to the appropriate technical team. - Record support requests and solutions in the ticketing system. - Maintain support documentation and a log of common problems and solutions. - Provide clear instructions and basic technical training to users. - Test solutions and follow up to confirm that issues have been resolved. - Recommend improvements based on recurring technical problems and user feedback. - College diploma/university degree in information technology, computer science, computer programming or a related field. - 1-2 years of experience in a related role - Experience troubleshooting hardware, software, mobile applications, browsers, user accounts, and internet connectivity. - Strong customer-service, communication, and problem-solving skills. - Ability to explain technical information clearly. - Ability to document solutions, manage multiple requests, and establish priorities. - Ability to work independently and collaboratively. Email a Friend Print This Job Email a Friend Print This Job Tweet Vous désirez plus d'information en français sur ce poste? Contactez-nous! Home | Search Jobs | Job Order Detail © 2026 SaskJobs. All rights reserved. Privacy Statement | Disclaimer | Copyright | Contact Us | Mobile Site | Site Map