Manager, CRM & Digital Intake Platforms

The Manager, CRM & Digital Intake Platforms provides strategic and operational leadership for the organization's Customer Relationship Management (CRM) and digital intake platforms, including Salesforce Service Cloud, Microsoft Dynamics CRM, internally developed business applications, and a portfolio of digital intake and forms platforms. The role owns platform strategy and lifecycle management, including roadmap development, platform consolidation, demand management, governance, configuration standards, data quality, and continuous improvement.