Representative Customer Care & Store Support (12-Month Contract)

Sobeys is full of exciting opportunities, and we are always looking for bright new talent to join our team! We currently have a 12-month contract opportunity for a Representative – Customer Care and Store Support. This role can be based out of our Victoria, BC or Calgary, AB office. Ready to start fresh?  Deliver a compelling customer service experience representing the Voila brand, being respectful to our customers and solving our customers problems   De-escalate any continuous situations through understanding, empathy and empowerment   Exceptional writing and communication skills    Accurately update all incoming and outgoing contacts (all customer contacts are to be documented in Salesforce)    Follows the Care Model of > Compassion; Amaze; Reliability and Engage    Exceptional skills in working with teams – being collaborative and having a ‘One Team Approach’ mentality   Ability to build Loyalty with all customers    Comfortable with Training fellow teammates – being a mentor or assist in ongoing or new hire training    Support Leadership team as required    Strong time management skills    Comfortable contacting customers on behalf of other departments and various customer initiatives   Keep Leadership team informed of any emerging trends and potential escalations    Follow the guidelines outlined in training    Adaptable and open to coaching    Flexible in working various shifts, including weekends and statutory holiday. We operate 7 days a week, weekdays from 8AM MST – 5PM MST and weekends from 8AM MST – 4AM MST. Technical savvy – able to troubleshoot issues with customers    Here’s where you’ll have an impact:   Excellent communication skills (writing and verbal)   Flexible with various shifts (outlined above and may be changed due to call/email/chat arrival patterns)    One Team Approach   Computer savvy   Ability to multi-task    Worked with CRM tools like Salesforce    What you bring to the table:  Ability to multi-task and use various programs to support the team, for example:  Salesforce (CRM tool), Mailgun, Microsoft programs, Microsoft tools, social media apps (but not limited to)    Ability to handle 6-7 per cases hour, at a minimum     Must have quiet workspace without any distractions and required to be camera ready for any meetings and training    Required to have high speed internet    Position only available to work from in Canada    Provide a Superior Customer Experience   Strong problem solving    Strong attention to detail   Ability to collaborate / deescalate with customers  #LI-Hybrid