Manager Client and Case Management Services

The Manager, Client and Case Management Services is responsible for the leadership and oversight of a results-oriented client services team, including supervision of the day-to-day activities. Through labour relations, coaching, and performance management, the manager works with staff to maximize the case management program and client service performance. They have direct experience dealing with labour relations issues and can analyze problems, identify key information and issues, and tactfully resolve them. The manager exercises delegated authority to make decisions and provides avenues for dispute resolution consistent with the legislation, administrative law, policies, and procedures.