Job Posting Title   Credit & Collections Analyst Job Description Job Summary This position reports directly to the Accounting Assistant Manager and shall have the overall responsibilities for the collection of accounts receivables, monitor customer accounts, posting payments to customer's account and provide timely and effective resolutions to escalated billing and collection issues. This role is also responsible assisting the completion of credit application from customers, credit analysis and assessment of D&B Reports and investigation from other reliable online resources, bank analysis and preparing memo for credit approvals. Other responsibilities include checking accounts in arrears to ensure appropriate actions are taken, contact customers to seek payment, monitor progress of payment, maintenance of accurate data analysis documents, are expected to follow established procedures for processing receipts/cash and sorting and filing documents after posting. This position involves diplomatic interaction with customers to collect payments and support any account inconsistencies to facilitate swift payment of invoices due to the organization. Duties & Responsibilities Contact customers to secure payment information, address disputes, and/or provide necessary backup and documentation until the full debt is closed. Make arrangements for payment of outstanding and overdue accounts. Identify improper billing through research and rectify it where possible. Document research results and process applicable corrections for Management review. Investigate collection problems and advise customers on corporate A/R policies and procedures. Build working relationships with internal departments to resolve customer disputes in a timely manner. Review all credit balances, refunds, and adjustments, and apply adjustments and/or corrections to corporate billing records. Ensure the strict confidentiality and privacy of financial transactions involving the organization and its customers. Develop collection strategies to address customer objections and encourage timely A/R payments. Investigate and resolve billing discrepancies and misapplied cash transactions. Prepare monthly A/R presentations for Senior Management, including A/R analysis and aging reports. Analyze credit risk and gather financial information and/or credit reports to process customer credit applications. Issue credit memos summarizing assessments for credit approval. Issue CAPAs for incorrect bill-to codes and other reasons, as determined by Management. Track and manage credit notes, credit applications, invoice resend analysis, DSO analysis, and interbranch A/R aging analysis. Perform other miscellaneous tasks as requested, such as setting up customer, payee, and shipping codes in AS400; mailing cheques to the lockbox; and applying payments Qualifications Minimum of 3–5 years of direct work experience in collections. Computer literate, with basic knowledge of Microsoft Office and accounting software; experience with AS400 and SAP is preferred. Strong ethical judgment and the ability to handle confidential information and monetary transactions responsibly. Ability to perform simple to moderately complex account reconciliations. Strong diplomatic, negotiation, and conflict-resolution skills to handle late payments and delinquent accounts. Strong attention to detail and a high degree of accuracy. Strong work ethic and a positive attitude as a team member. Excellent teamwork and team-building skills. Effective verbal and written communication skills in English; French is preferred. Strong problem-identification and problem-resolution skills. Education & Certifications College degree with a background in bookkeeping or accounting preferred. Post-secondary education or equivalent combination of education and experience Location and Job Environment: Workstation in the Accounting Department at Head Office. Quiet, no extreme fluctuations in temperature or exposure to dangerous substances Some stress related to conflicting demands, deadlines and prioritization of tasks Overtime or after hours work as required. **What We Offer! **Health Benefits (Medical, Dental & Vision Coverage)RRSP/DPSP Plan with company matchingPaid Time Off (vacation & sick time)Opportunities for career growth and skill enhancement We thank all applicants for their interest in a career with Nippon Express. Please note only those who are selected for further consideration will be contacted for an interview. Nippon Express is an equal opportunity employer committed to an inclusive and barrier-free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation. Please note that we use AI tools as part of our recruitment process to enhance efficiency. Posting is for an existing vacancy.