Reporting to the Associate Director, Passenger Programs and Experience, the Manager, Customer Experience Strategy will play a pivotal role in bringing Toronto Pearson’s Customer Experience Vision, “putting the joy back into travel,” to life. As an advocate for the passenger, you will shape the standard for experience at Toronto Pearson, lead strategic initiatives, build alignment across a complex airport community and create the programs and accountability needed to deliver a more seamless, consistent and memorable journey for millions of passengers.