The Customer Service Technician is accountable for providing prompt and courteous service to Teknion Dealers, Customer Service, Sales Representatives and Plant Manufacturing Operations staff regarding all Teknion Seating products. The incumbent is responsible for receiving and following through on the resolution of customer complaints, including determining the proper course of action and assisting in manually repairing, on-site, all defective product, in accordance to Teknion Seating warranty guidelines. This position will act as a liaison between various internal departments and facilities. In addition, this incumbent is accountable for maintaining appropriate records, preparing required reports and data analysis.