As part of our energetic and talented Customer Care team, this position plays a pivotal role in shaping and executing United Way’s content and marketing strategy to drive engagement, awareness, and support for its products and campaigns. The incumbent is responsible for developing compelling content across multiple channels, ensuring consistent messaging, and aligning marketing efforts with organizational goals. With a deep understanding of audience needs and market trends, the Lead guides the creation of impactful communications and collaborates across teams to deliver integrated marketing plans. This position reports to the Portfolio Manager, Strategic Communications and Media Relations This role does not have supervisory responsibility.