The Supervisor, Quality Assurance & Service Delivery leads quality assurance, service delivery, and operational readiness for enterprise applications. The role ensures that work is planned, tracked, tested, released, and transitioned into support using consistent practices in Azure DevOps. Working closely with business stakeholders, product and project teams, vendors, and technical delivery teams, the supervisor establishes clear priorities, delivery plans, quality measures, and service expectations. The focus is on predictable outcomes, strong stakeholder communication, effective risk and issue management, continuous improvement.