summary The Home Base Service Desk Technician reports to the Service Desk Lead and is a member of the Service Support Team. He or she responds to Service Desk incidents in a timely manner and provides level one Service Desk support to end users, including repair, replacement and installation of equipment, incident escalation and ticket resolution. The Service Desk Technician directs and trains community-based technical resources and assists them with the resolution of a wide range of service issues, such as connectivity and device configuration, and maintenance and operation.