Site Security Manager - Commercial Property

About the Role  Guardteck Security is seeking an experienced Security Site Manager to lead security operations at a major retail shopping centre in Vancouver, BC.   As Security Site Manager, you’ll be responsible for leading the security team, overseeing complex site operations, and acting as the key decision-maker during incidents, investigations, and emergencies.   This role is best suited to an experienced security leader with strong people-leadership experience and a background in retail, hospitality, or another premium customer-facing environment. A successful candidate will understand that this isn’t a desk job and be prepared to remain visible on-site, coach their team, build relationships, and ensure the site operates in accordance with Guardteck’s standards.   Required Experience  Minimum 2-3 years of experience in a security leadership role  Current OFA Level 2 and AST certification  Demonstrated experience and understanding of incident reporting, investigations, and emergency response management  Experience working with CCTV, access control, intrusion systems, and integrated security systems  Experience leading large-scale security teams in a complex, customer-facing environment  Strong computer skills, including competency in Microsoft Office Suite  Experience in retail, shopping centre security, hospitality, or another premium, high-profile service environment   Key Responsibilities  Operational Leadership:  Oversee day-to-day security operations for the site, ensuring staff follow Guardteck standards, site procedures, and client expectations  Review dispatch logs, incident reports, and operational documentation for accuracy and timely distribution; monitor compliance with contract requirements, KPIs, and post orders  Partner with the Account Manager on site performance reviews, operational priorities, and monthly scorecards  Act as a key responder during after-hours emergencies, major incidents, and investigations involving guests, retailers, or property concerns.  Ensure CCTV, access control, and integrated security systems are used effectively to support incident response and site safety and identify gaps for improvement.     Team Leadership and Development:  Lead, coach, and develop the site security leadership team, setting clear expectations for professionalism, accountability, and performance.  Conduct regular site visits, check-ins, and performance reviews to keep staff engaged, proactive, and aligned with service standards.  Facilitate regular leadership meetings, ensuring action items are tracked and followed through.  Support emergency preparedness through tabletop exercises and scenario-based training, and foster a team culture of ownership and operational readiness.  Client and Stakeholder Management:  Build and maintain strong relationships with property management, retailers, contractors, and other site stakeholders, representing Guardteck professionally in all interactions.  Meet regularly with Property Management and the Account Manager to review site performance and conduct walkthroughs, responding to client requests in a timely, solutions-focused manner.  Support risk assessments and maintain emergency response plans, ensuring staff understand their roles.  Compensation  Pay Type: Hourly  Hiring Min Rate: $26 CAD  Hiring Max Rate: $32 CAD  Why Join Guardteck  Growth Potential  We're growing rapidly and invest in people who prove themselves.   Learn and Develop  You'll gain exposure to all aspects of operations—client relations, leadership, recruitment, compliance, operational excellence, and more. This is an incredible learning opportunity.   Supportive Team Culture  You'll work in a collaborative team that genuinely supports each other.   Purpose-Driven Work  Our security officers, cleaners, and support staff keep communities safe and buildings running. You'll play a key role in supporting the people who do this essential work.   Recognition & Appreciation  We notice when people go above and beyond, and we celebrate wins—big and small. If you're excited about this opportunity and think you'd be a great fit, we'd love to hear from you!   Ready to be awesome? Apply today and help us build something special.  Guardteck is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.