Distribution Account Administrator

  Hiring Manager General Manager, eleven foodgroup Position Type Temporary, 5 Months Location Calgary, AB Travel As required Department Administration Job Type Office   Job Purpose The Distribution Account Administrator is responsible for coordinating order processing, distribution activities, customer communications, and administrative support functions to ensure the accurate and timely fulfillment of customer orders. Reporting to the Manager, Distribution or designate, this role serves as a key liaison between customers, suppliers, carriers, and internal stakeholders while maintaining a high standard of customer service and operational efficiency. Essential Functions Review incoming orders for accuracy, ensuring alignment with master data, pricing, and customer requirements. Communicate unit pricing, shipping schedules, and anticipated delays to customers. Forward orders to suppliers and coordinate order fulfillment activities. Prepare, process, and maintain required shipping and transportation documentation. Generate and issue customer invoices accurately and in a timely manner. Investigate and resolve shipping issues, order discrepancies, and delivery concerns. Respond to customer inquiries and provide exceptional customer service. Coordinate emergency orders and facilitate communication between customers and production facilities. Arrange transportation and logistics for product delivery. Support the onboarding of new customers and business units. Act as the primary point of contact for customer concerns, complaints, and product-related inquiries. Maintain customer contracts and update information within company systems. Assist with accounts receivable and accounts payable activities. Provide administrative support for inside sales activities and customer accounts. Manage and maintain customer pricing schedules and price lists. Utilize reporting tools to analyze operational, freight, and customer data. Request, compare, and negotiate freight rates with external transportation providers. Prepare freight and logistics reports as required. Additional duties as assigned. Qualifications (Education, Experience) High school diploma or equivalent required; post-secondary education in business, administration, accounting, logistics, or a related field is considered an asset. Previous customer service experience is considered an asset. Experience with order processing, distribution, logistics, transportation coordination, or sales administration is preferred. Accounting, accounts receivable, or accounts payable experience is considered an asset. Proficiency with Microsoft Office applications, including Excel, SharePoint, and OneNote. Experience working with ERP, order management, or customer relationship management systems is an asset. Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail. Strong written and verbal communication skills. Training will be provided. Key Competencies Customer Service Excellence Attention to Detail Communication Skills Relationship Building Problem Solving Organization & Time Management Accountability Teamwork & Collaboration Adaptability & Flexibility Business Acumen Data Analysis & Reporting Initiative Reliability & Dependability Professionalism Continuous Learning Mindset