The Lead Scheduler provides day‑to‑day functional direction, technical guidance, and on‑shift support to Schedulers to ensure effective scheduling practices and consistent staffing coverage across assigned programs. As a working lead, the role supports schedulers during shifts, troubleshoots complex scheduling issues, and performs scheduling duties as required to maintain service continuity. The Lead Scheduler ensures schedules meet operational standards, policies, and client requirements, while escalating staffing risks or concerns to the Workforce Deployment Manager.