Employment type: full time ABOUT THE STUDENTS’ UNION The Students’ Union (SU) is one of the leading undergraduate Student Associations in Canada. We are a not-for-profit organization that works to ensure that University of Calgary undergraduate students have the best possible university experience through advocacy, representation, and providing valuable on-campus services and programs. We also manage several businesses within the MacEwan Student Centre including a restaurant and bar, two concert venues, a convenience store, a used bookstore and copy centre, and the MacEwan Conference & Event Centre. We’re in the business of student leadership, and so SU staff are all teachers in some capacity. We coach, mentor, and work alongside the elected members of our student government to help them develop skills and make good decisions for the organization. As such, the SU is a nimble and leading-edge organization that can pivot quickly to address emerging issues and trends. The Students’ Union offers all our employees a competitive, market-determined salary. Our benefits, though, tend to exceed the market. These include: Five weeks paid vacation, to start Unlimited paid sick time A six percent RRSP matching program Full health and dental benefits plus a health spending account A mission-driven culture that values work-life balance, diverse experiences, and kindness At the Students’ Union, we prioritize the well-being and professional growth of our employees, fostering a supportive and engaging workplace. Our commitment to a positive work environment has resulted in a dedicated, long-serving team with low turnover. If you are seeking a meaningful career where your contributions are valued without compromising work-life balance, the Students’ Union may be the ideal place for you. POSITION SUMMARY Reporting to the Director, Student Services, the Manager, Student Services provides leadership and oversight for the effective delivery and ongoing development of Student Services programs and services. The position leads a team of staff responsible for a range of student-facing programs and services, including volunteer services, the LGBTQ Centre, Quality Money programming, scholarship and awards opportunities, the refugee student program, and office administration. The Manager provides coaching, mentorship, and operational guidance to staff while working closely with the Director, Student Services and Policy Analyst to support the orientation, development, and ongoing work of elected Students’ Union officials. The position also supports organizational planning, governance processes, elections, committee work, and the effective administration and continuity of Student Services programs. SALARY The hiring range for this position is $65,000 to $73,000 annually. The offered salary will be negotiated based on a candidate’s relative experience. As a not-for-profit organization, it is extremely unlikely that we will be able to offer a successful candidate a salary outside of this range. KEY RESPONSIBILITIES Lead, manage, coach, and mentor the Student Services team, including three full-time and 14 part-time staff members. Provide oversight and guidance to the Coordinators responsible for Information and Administration, Governance Administration, and Volunteer Services. Oversee the delivery and ongoing development of Student Services programs and services, ensuring they align with organizational priorities and the needs of undergraduate students. Provide leadership and guidance for programs including volunteer services, food bank, LGBTQ Centre, event planning, Quality Money programming, scholarship and awards opportunities, refugee student programming, and office administration. Establish and maintain effective workflows, systems, processes, and information management practices to support efficient service delivery. Review and monitor staff-led projects and initiatives to ensure departmental responsibilities, timelines, and organizational priorities are met. Work alongside the Director, Student Services and Policy Analyst to support the orientation and annual planning processes for elected Students’ Union officials. Provide coaching, mentoring, and operational advice to elected officials, particularly the Vice-President Internal, while maintaining appropriate professional and organizational boundaries. Support the administration of Students’ Union elections and provide leadership and guidance to the Programs and Services Committee and Quality Money Committee. Participate as an ex-officio member of internal committees as required. Provide budget and financial recommendations to the Director, Student Services and support responsible use of departmental resources. Work with Student Services staff to plan and implement initiatives that support student engagement, student life, and organizational priorities. Liaise with University departments and other internal and external stakeholders to support Student Services programs and initiatives. Provide advice and support on emerging issues, change management, conflict resolution, and operational matters. Support the development and implementation of annual and longer-term departmental plans. Perform other duties as required. QUALIFICATIONS A university degree in a related field and a minimum of five years of progressive leadership or management experience. An equivalent combination of education and experience would be considered. Previous experience working within a post-secondary education, government, public sector, or non-profit environment is preferred. Experience working with elected officials, student leaders, boards, or community organizations is preferred. Demonstrated experience leading, coaching, and developing staff in a professional environment. Strong organizational and planning skills, with the ability to manage multiple priorities, competing demands, and emerging issues. Strong written, verbal, and interpersonal communication skills, with the ability to communicate complex informatio