Employment type: other Salary The salary range for this position is CAD $28.74/Hr. - CAD $28.74/Hr. Job Accuracy Posting Flag The hours of work, including start and stop times, days off, work area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A criminal record check may be required Summary In our Urban Health & Substance Use Program, every interaction with a patient we support is an opportunity to build trust, reduce barriers, and change the trajectory of someone's life. Our Lighthouse Virtual Substance Use Clinic is now accepting applications for casual Clerk IVs to the team. Lighthouse provides telephone-based treatment and short-term stabilization for people who use substances, including same-day support through the provincial Opioid Treatment Access Line. As a Clerk IV, you’ll play an important role behind the scenes, helping coordinate appointments and referrals, maintain accurate patient information, and support the clinical team in connecting people with timely care and ongoing community services. If you're passionate about supporting individuals facing complex intersecting health and social challenges in our community, and looking for work that combines clinical excellence, social justice, and meaningful human connection, we'd love to hear from you. Your duties will include: Coordinate appointments and referrals: Schedule and confirm appointments, process incoming referrals, coordinate follow-up arrangements, and promptly flag urgent requests to the appropriate clinical staff. Support patient communication and access: Respond to telephone and general inquiries, relay messages, provide information about clinic processes, and help direct patients and service providers to the appropriate team members. Maintain accurate records and documentation: Complete patient registration, update electronic records and files, manage clinic correspondence, and ensure required forms and information are organized and maintained confidentially. Keep clinic operations running smoothly: Maintain filing systems and administrative records, coordinate documentation, and provide general clerical support to the clinical team. Please note that while Lighthouse provides virtual services, this is a fully in-person position at 1212 West Broadway in Vancouver. Shifts are 08:30-16:30 Monday to Sunday, but we are currently most in need of weekday coverage. What You Bring Education Grade 12, plus two years' recent, related experience or an equivalent combination of education, training and experience. Skills and Abilities Ability to keyboard at 40 w.p.m. Ability to communicate effectively both verbally and in writing. Knowledge of medical terminology. Ability to deal with others effectively. Physical ability to carry out the duties of the position. Ability to organize work. Ability to operate related equipment. What We Offer Competitive Pay: $28.74 CAD per hour Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth. State-of-the-art facilities: The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families, and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027. Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents. Meaningful impact: You will have the opportunity to work for an organization that is deeply committed to safeguarding of our surrounding environment by contributing to high quality care while promoting sustainable practices in your everyday work. A comprehensive health benefits package including dental, vision, and life insurance as well as pension. Who We Are Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence, living our Mission, Vision and Values means providing British Columbians with compassionate, socially just, exceptional and innovative care every day. From our humble roots 129 years ago, Providence Health Care has grown into a globally recognized leader in research, teaching, and care. As individuals within a mission-driven organization, we choose to be part of PHC because we value its long-standing dedication to social justice and compassionate care, its active efforts to advance environmental sustainability and planetary health, and its meaningful engagement in the process of Truth and Reconciliation with Indigenous Peoples. Curious about our culture and what it’s really like to work here? Check out the video below to meet some of the incredible people who make Providence a truly special place to work. Your Day to Day: Schedules outpatient appointments for the department/program by receiving appointment request or referral, ensuring the patient is a mental health patient and has a scheduled appointment at the clinic and booking patient into time slot as per instruction from the Intake Nurse and/or Physician. Alerts the Physician when urgent referrals come through. Contacts referring physician's office, or patient to confirm appointment. Makes follow up appointments, adjusting arrangements in accordance with patient and organizational requirements and then assigning to the appropriate time, date and location. Coordinates the flow of patients through the program by adjusting appointments, dates, times and locations. Prints out a daily census report listing the patients and booked appointment times and distributes to the Phy