Audio Visual Service Desk Analyst | Analyste, Services clients TI et audiovisuel

Reporting to the IT Client Services Leader (Region), the Audio Visual Help Desk Analyst is responsible for providing technical support and troubleshooting for audio visual systems and equipment as the first point of contact for users with technical queries and/or issues. This role involves assisting end-users with resolving AV-related issues, managing service requests, and ensuring optimal performance of AV installations while maintaining a high level of client service.