Employment type: full time OSC Operations Manager (Toronto) ABOUT THE OSC With more than 65 years of history, OSC has built a strong reputation as a trusted organization and valued community partner dedicated to advancing road safety. As a not-for-profit organization, we deliver best-in-class road safety services, education, training, and awareness, helping guide communities toward safer roads, no matter how they travel. Our work is driven by passionate people, strong community partnerships, and a great culture that values collaboration, purpose, and making a meaningful difference. As a growing organization, OSC is building on its strong foundation while continuing to expand its impact and create new opportunities for the future. We are looking for leaders who are excited to be part of this growth—to contribute to our culture, champion our purpose, and help shape what’s next for OSC. COMPETENCIES Client and stakeholder focus Exceptional written and verbal communication Detail and quality oriented Strong organizational and time management skills Creativity and innovation Adaptability and flexibility Planning and coordination Problem solving and sound judgement Results focused Accountability and dependability Collaboration and teamwork Relationship building Initiative and self-direction Digital communications and content development Development and continual learning DUTIES AND RESPONSIBILITIES Coordinate the delivery of the WalkSafe pedestrian safety education program throughout Ottawa, including scheduling presentations, managing bookings, instructor coordination, and supporting program logistics. Assist with the promotion, coordination, and administration of the WalkSafe Licensing Program, supporting partner organizations across Canada. Support the coordination and promotion of the CrossSafe online crossing guard training program. Develop and maintain content for the Ottawa Safety Council's social media platforms, ensuring consistent, engaging, and timely communications. Create and distribute newsletters, e-blasts, and other digital communications for a variety of organizational programs and stakeholders. Assist in the planning, development, and implementation of road safety education and public awareness campaigns. Coordinate campaign materials, promotional resources, and educational content for community partners, schools, municipalities, and the public. Support scheduling activities for various organizational programs and services as assigned. Develop presentations, reports, promotional materials, and educational resources. Maintain program records, databases, statistics, and reporting information. Assist with monitoring program outcomes and preparing performance reports. Build and maintain positive working relationships with schools, community organizations, municipalities, sponsors, and other stakeholders. Coordinate meetings, events, outreach opportunities, and community engagement activities. Assist with grant reporting, proposals, and funding applications related to education and awareness initiatives. Support administrative processes and special projects across the department. Stay informed of current trends and best practices in road safety education, communications, and public awareness. Perform other duties as assigned. POSITION REQUIREMENTS Post-secondary diploma or degree in Communications, Marketing, Education, Public Relations, Non-Profit Management, Business, or a related field, or an equivalent combination of education and experience. Minimum 3–5 years of experience coordinating programs, communications, education initiatives, or public awareness campaigns. Experience developing content for social media, newsletters, websites, and other digital communication channels. Excellent writing, editing, and proofreading skills. Experience coordinating educational or community-based programs is considered an asset. Strong project management and organizational skills with the ability to manage multiple priorities simultaneously. Demonstrated ability to build positive relationships with internal and external stakeholders. Experience with email marketing platforms, social media management tools, and content management systems is considered an asset. Strong analytical skills with the ability to collect, interpret, and report program data. Exceptional attention to detail and accuracy. High level of professionalism, integrity, and accountability. Strong working knowledge of Microsoft Office 365. Graphic design experience (e.g., Canva or Adobe Creative Suite) is considered an asset. Experience with website content management systems (WordPress or similar) is considered an asset. Valid Ontario driver's license and access to reliable transportation is considered an asset. WORK CONDITIONS Manual dexterity required to use a desktop computer and related technology. Hybrid office and community-based work environment. Occasional evening and weekend work may be required to support events and campaigns. Local travel throughout the City of Ottawa may be required. Occasional travel within Ontario or Canada may be required to support training, conferences, or partner organizations. COMPENSATION & BENEFITS The Ottawa Safety Council offers a competitive salary in the range of $55,000 to $65,000 annually, commensurate with experience and qualifications. In addition, we offer a comprehensive total rewards package, including: Comprehensive health and dental benefits. Employer-matched Group Registered Retirement Savings Plan (GRSP). Paid vacation, personal days, and paid time off during the holiday season. Professional development and training opportunities. A supportive, collaborative, and mission-driven workplace culture.