Employment type: full time POSITION INFORMATION Job Title: Residential Support Worker (Relief) Department: Community Residential Facilities (CRF) Reports To: Team Leader, Residential Services, or designate Classification: A (Subject to the Collective Agreement) Programs and Locations: Crossroads Program: 419 Jones Avenue, Toronto, Ontario Donald G. Evans Residence (DGER): 1669 Eglinton Avenue West, Toronto, Ontario Wage: $22.66 per hour, in accordance with the applicable collective agreement. Hourly premiums are also provided in accordance with the collective agreement. Security Clearance Requirement: The successful candidate must be eligible to obtain and maintain an Enhanced Reliability Status security clearance. The screening process requires verification of the candidate’s identity, employment, education, residence and other relevant history for at least the previous five years. Employment is conditional upon successfully obtaining and maintaining the required security clearance. Hours of Work This position operates within a 24-hour Community Residential Facility (CRF) environment. Relief employees are required to maintain flexibility and availability based on operational requirements. Relief staff may be scheduled to work: Day Shifts , Afternoon Shifts Overnight (Awake) Shifts Weekends Statutory Holidays Emergency call-in shifts & Short-notice replacement shifts Employees may be required to work at both Community Residential Facilities and may be assigned to either location based on operational requirements. Collective Agreement This position is governed by the Collective Agreement between the John Howard Society of Toronto and SEIU Healthcare. POSITION SUMMARY The Residential Support Worker provides residential supervision, client support, crisis intervention, case management assistance, and operational oversight within a federally funded Community Residential Facility operated by the John Howard Society of Toronto. The position supports federally sentenced individuals transitioning into the community under Correctional Service Canada supervision, including those on Day Parole, Full Parole, Statutory Release, Long-Term Supervision Orders, or other forms of community supervision. The role promotes public safety and successful reintegration by supporting residents with release-condition compliance, accountability, pro-social behaviour, risk reduction, and access to community resources. Staff must maintain a structured, safe, and professional environment while responding appropriately to complex mental health, substance use, trauma, behavioural, conflict, and emergency situations. Employees must exercise sound judgment, discretion, confidentiality, cultural competency, and professional boundaries while collaborating with CSC, Parole Officers, community agencies, emergency responders, and other stakeholders. They must comply with all organizational policies, contractual obligations, legal requirements, and ethical standards. PROGRAM OVERVIEW Community Residential Facilities The Crossroads Program and Donald G. Evans Residence are federally funded Community Residential Facilities (halfway houses) operating under contract with Correctional Service Canada. Both programs provide structured accommodation, supervision, programming, and reintegration support to federally sentenced individuals released into the community. The programs promote public safety, accountability, law-abiding behaviour, independent living skills, risk reduction, and successful completion of parole or community supervision. Residents must comply with their release conditions, house rules, case management plans, federal legislation, and CSC requirements. Residential Support Workers help maintain the safety, structure, accountability, and daily operation of the residences while providing guidance, support, and intervention consistent with evidence-based correctional practices. 3. KEY RESPONSIBILITIES The Residential Support Worker is responsible for maintaining the safe, secure, and effective operation of a Community Residential Facility while providing professional support, supervision, and intervention to federally supervised individuals residing within the program. Duties include, but are not limited to, the following: A. Resident Supervision & Support The Residential Support Worker is responsible for providing continuous supervision and support to residents while maintaining a structured, safe, and accountable residential environment. Employees shall:  Provide daily supervision of residents in accordance with organizational policies, Correctional Service Canada contractual requirements, and individualized case management plans.  Maintain awareness of each resident's release conditions, supervision requirements, offence cycle, criminogenic needs, risk factors, behavioural expectations, and case management objectives.  Monitor compliance with: o Parole Board of Canada conditions o House rules o Curfews o Sign-in/sign-out procedures o Temporary absences o Employment schedules o Programming attendance o Substance restrictions o Visitor procedures  Verify resident whereabouts and ensure accountability throughout each shift.  Monitor resident movement within and outside the residence.  Observe behavioural changes and identify early indicators of deteriorating mental health, substance use, emotional distress, conflict, or escalating risk.  Provide supportive interventions while maintaining professional boundaries.  Encourage residents to demonstrate responsibility, accountability, and pro-social decision-making.  Promote independent living skills through coaching, encouragement, and structured support.  Maintain fairness, consistency, and objectivity when enforcing house rules and expectations.  Build professional helping relationships while maintaining clear ethical and professional boundaries at all times. B. Community Reintegration Support Residential Support Workers assist residents with successfully transitioning from federal custody