Employment type: full time JOB POSTING – Audience Engagement & Client Services Coordinator Position Location: 250 St. Paul Street, St. Catharines, ON, Canada Job Type: Permanent Full-Time Hours of Work: 35 hours/week, Monday through Friday. Evening, weekend and overtime hours will be required to accommodate business demands and position requirements. Salary Range: $50,000 to $60,000 plus benefits, pension and generous PTO ABOUT THE PAC The FirstOntario Performing Arts Centre (PAC) is a vibrant cultural hub and charitable organization located in downtown St. Catharines, the largest city in the Niagara Region of Ontario, Canada. The PAC aims to engage people in exceptional live arts experiences and to enrich the lives of the citizens of St. Catharines and the Niagara region, while providing a worldclass venue for local, national and international artists and community arts organizations to flourish. The PAC opened its doors in 2015 as part of a transformative effort to rejuvenate St. Catharines’ downtown area. and has been a key catalyst for downtown development and an economic driver for Niagara, with over 40 new businesses opening with an economic spin-off of $21 million in 2025. The PAC team believes that healthy communities are built through arts and cultural engagement, and that our individual and collective identities are shaped through the stories told. They engage audiences across the Niagara region and work to remove barriers for under-served community members to experience the arts. The PAC features four performance venues: Partridge Hall, Recital Hall, Robertson Theatre, The Film House as well as the outdoor The Mann Raceway Plaza. Current PAC programs include: PAC Presents Live Performance Series, The Film House - an indie film house offering unique films and community screenings in a modern cinematic environment as well as facilitated community discussions, imPACt Education Series and access initiatives such as Pay-What-YouCan, and partnership with the CANOO program to provide newcomers with access to free performing arts and film experiences. The PAC employs 27 full-time staff, 48 part-time staff, a pool of IATSE union workers and over 75 engaged and dedicated volunteers. THE OPPORTUNITY Located in the heart of Niagara’s vibrant cultural corridor, the FirstOntario Performing Arts Centre (PAC) is a flagship destination for more than 100K annual visitors and generates over $4M in box office revenue. The PAC is deepening relationships with its highly engaged audience, with strong core sales and promising uptake of new premium membership offerings. Recognized for its exceptional patron service and meaningful community partnerships, the PAC plays a vital role in enriching the region’s creative and civic life. The PAC presents a diverse range of programming, from popular to provocative, including signature initiatives such as the 2026 Art in Action: Climate Festival, which featured Edward Burtynsky’s In the Wake of Progress. These bold artistic undertakings reflect the PAC’s commitment to cultural leadership, innovation, and impact. This is an exciting opportunity for a skilled, collaborative, customer and client service professional to join the PAC team. This organized, adaptive professional will efficiently execute multiple marketing channels, enhancing engagement and resonance throughout the Niagara region and beyond. THE ROLE Reporting to the Ticketing Services Manager, the The Audience Engagement & Client Services Coordinator provides support and coordinates event ticketing administration, rental client promotional materials, customer service, plus audience data and reporting. The Audience Engagement & Client Services Coordinator is expected to work efficiently within established systems and processes, identify opportunities to improve workflows and provide timely information that supports ticket sales, customer service, audience development and rental client satisfaction. DUTIES AND RESPONSIBILITIES: Ticketing & Box Office Operations Support box office operations including responding to patron inquiries and processing ticketing requests. Provide flexible box office coverage for performances, events and other business requirements as directed by the Audience Engagement & Ticketing Manager. Coordinate invitation lists, ticket allocations, and related ticketing requirements for assigned special events. Build and maintain events in the CRM and CMS platforms, including pricing, holds, accessibility and event related communication. Assist with troubleshooting ticketing issues and escalating complex issues to the Audience Engagement & Ticketing Manager or appropriate department. Support system continuity and operational preparedness by maintaining backup information and procedures for upcoming events. Complete regular cybersecurity and transaction review procedures as assigned. Rental Client Services Act as a primary day-to-day contact for assigned rental clients regarding ticketing, promotional materials and audience-facing event information. Gather, organize and confirm rental client information required for ticketing and promotion, including event descriptions, images, logos, pricing, accessibility information, sale dates and approved copy. Maintain organized records of rental client requests, approvals, assets, ticketing information and completed deliverables. Coordinate rental client advertising, including updating in-house digital screens, sending out approved content using email marketing platforms, i.e. Mailchimp, and uploading rental client social media ads using Meta Website & Ticketing Set Up Coordinate web ticketing setup for all events, including PAC Presents, Film House and rental events as assigned. Update and maintain accurate ticketing information on the PAC website. Build and schedule dedicated rental client emails and customer service communications using approved messaging and creative assets. Proof and verify event details, accessibility information, links and calls to action before publi