Job Requisition Id: 204940 Business Function: Postal Clerk Primary City: Dryden Other Location(s): Province: Ontario Employment Type: Full-Time Employment Status: Permanent Language Requirement: Bilingual Imperative (--BB) Number of Vacancies 1 Salary: $25.37 Job Description Under the direction of management, oversees the provision of counter sales and services in a retail outlet; maintains financial records, maintains good relations with postal customers in the area; controls the inventory of postal related products and values; performs administrative duties; oversees postal services such as delivery to lock boxes and delivery by RSMC; performs other related duties as consulted with the Union. Assistant, alternate or relief lead hands perform lead hand functions when the lead hand is away. A number of duties of the Retail Lead Hand are common to and shared with P04 Postal Clerks and requires co-operation between these two functions. Job Responsibilities Oversees the provision of counter sales and services in a retail outlet by assigning various tasks, including self-directed study packages, to the staff to meet customer needs, at the request of management; by providing coaching and on the job training to staff and regular information on new procedures, products and services e.g. (postal guide updates and Corporate Manual System) in order to improve the accuracy and quality of service offered by promoting mailing solutions for business customers; by performing the duties of a wicket clerk as needed to ensure service to the public. Oversees the financial operations by collecting the counter clerks’ funds for bank deposit, preparing and certifying bank deposits by checking entries on the deposit slip, and making daily bank deposits; by collecting and safeguarding cash surpluses from the counter clerks’ credits; by preparing and verifying with receipts the daily office balance (money order maintenance, spoiled meter labels, change of address and hold mail, refunds, debit/credit transactions, NSF cheques, miscellaneous revenues and expenses) by preparing and forwarding the monthly cash account statement including tracking reimbursements for franchise customers by entering USA exchange from bank by recording all serial numbers of bills held overnight by listing deposits for other smaller post offices as required by verifying adjustment memos Maintains good relations with postal customers by performing refunds and providing assistance to customers; by performing internet-based parcel and other enquiry searches by dealing with customer inquiries, either in person or by telephone, and by reporting serious complaints to management as required; Job Responsibilities (continued) Controls the inventory by ordering and verifying receipt of stamps and other postage supplies including other products available for purchase and brochures to maintain the inventory at authorized allowances in order to ensure that products and services are available to customers and wicket clerks by completing and verifying inventory movement reports by ensuring that merchandise is displayed according to established merchandising practices by conducting physical inventories as required by keeping up to date with SAP features for product inventory searches Oversees postal delivery such as lock box delivery, bag service, general delivery, RSMC by ensuring that delivery policy and procedures are adhered to for: postal box, general delivery, bag service call-for and RSMC by supporting RSMC work if required at the request of management by assigning lock box maintenance (maintain key supply, ledgers, issue final notices, etc) by dealing with customer complaints related to delivery by ensuring compliance with CARO procedures Administers office By answering phone and maintaining out-going phone log By establishing and maintaining office filing system, including shredding By maintaining adequate office supplies and equipment inventory By reading and responding to correspondence including e-mails and info post; up-date postal guide and CMS procedure binders and bulletin boards By rectifying erroneous ROSS entries By maintaining customer lists By collecting completed leaves forms and verifying exception reports Additional duties for outlets with no management on site At the request of management: Advise RSMC of management decisions regarding staffing and scheduling Complete and send reports to managers Verify pay enquiries Maintain LDU local distribution lists, consumer choice list Maintain records of office keys distributed Perform random revenue protection checks Assure building maintenance (snow removal, dealing with contractors) Apply security procedures and respond to alarms Order inventory for other offices Ensuring that all acceptance, preparation and dispatch policy and procedures are adhered to. Qualifications KNOWLEDGE The work requires knowledge of the regulations and procedures governing counter services and a general knowledge of corporate and governmental policies and regulations, as well as knowledge of sales procedures and techniques. It also requires a detailed knowledge of postal operations. Other Information Scope of Judgment The work is done in accordance with established practices and written instructions. The scope for independent action is limited to co- ordinating staff and assigning work, but does not encompass disciplining or appraising employees. Financial and Physical Resources Responsibility The work involves the responsibility for counter services with an allowance of postal values. Ensures that all policies and procedures pertaining to security of postal premises and values are adhered to and ensuring compliance to Proceeds of Crime and Money Laundering (Terrorist Financing) requirements. CONTACTS The work requires contact with postal customers to sell postal values, answer customer complaints and enquiries, cash postal money orders, obtain signatures acknowledging receipt of mail, provide information on postal services and give explanation on postal transactions. Canada Post’s values and behaviours Our Values - Trust , Respect and Deliver represent our fundamental promise to ourselves, our expectations of one and another and our shared duty to our country. Our behaviours – Make the call, Know the destination, Deliver for others, Ignite our pride; embody our values, bringing them to life and guiding our actions. We’re committed to living these values and practicing these behaviours every day. Learn more about the values and behaviours by visiting the Canada Post website .