Employment type: full time Senior Officer – Francophone Partnerships Lead (Bilingual French/English ROLE) Community partnerships and impact team Who we are Prosper Canada is a national charity driving bold change that enables more people to prosper. Working with government, business and community partners across Canada, we are expanding life-changing financial empowerment services, innovating for greater inclusion and impact, and pursuing systemic change to remove barriers to financial well-being for people with low and modest incomes. Diversity is at the core of what we do and who we support to build financial health. Our financial empowerment efforts focus on people with low and moderate incomes but also give particular attention to populations that face additional systemic and institutional barriers, including Indigenous Peoples, members of racialized communities, and people living with disabilities. In our work, we seek diverse perspectives that represent the lived experience, needs and challenges of the people we serve. Our goal is a Canada where everyone has the opportunity and support they need to achieve financial well-being and live with dignity, stability, and possibility. In our organization, we value being collaborative, human-centred, and forward-thinking and strive to create a culture where all feel valued, respected, and a true sense of belonging. We see power in diversity, equity, and inclusion; recognize, accept, and celebrate our differences; and believe we can help everyone thrive by being our boldest true selves. Join us in supporting and empowering everyone in Canada to prosper. THE OPPORTUNITY Over the next three years, Prosper Canada will be building out a national system of free, high-quality, community-delivered, financial help services across Canada that will enable 1 million people with low incomes to build their financial capability and well-being and connect them to $2 billion in additional income. Prosper Canada is seeking a dynamic and motivated individual with exceptional written and verbal communication in both official languages to join our Community Partnerships and Impact Team, as Senior Officer – Francophone Partnerships Lead. Joining a team of other partner relationship officers, you will be the lead staff partner to a group of community organizations that we fund to deliver financial empowerment services, including serving as primary relationship officer for our Francophone partners. You will be responsible for building and fostering strong trust-based relationships with these organizations and providing responsive tailored support to help them navigate program delivery challenges and achieve their goals. By triaging needs and connecting partners with relevant resources, you will play a critical role in supporting their success. Reporting to: Manager, Community Partnerships and Impact Direct reports: nil - There are no direct staff management responsibilities for this role Key relationships: You will work closely with other internal teams across the organization, in particular the Grants Administration, Community Learning and Engagement, and Marketing and Communications teams. Your primary external relationships will be your portfolio of community organization partners. Summary of Responsibilities Grantee relationship management (60%) Lead relationship management for a portfolio of funded community organizations delivering financial empowerment services, with a primary focus on Francophone partners, ensuring a responsive, coordinated and trusted partner experience. Serve as the primary Prosper Canada relationship officer for partner organizations in your portfolio, ensuring inquiries or support needs are addressed, resolved or routed to the appropriate team(s) so that partners receive timely, clear, and appropriate support and that relationships are grounded in trust, mutual understanding, and shared accountability. Support partner onboarding, engagement, and participation in community of practice activities, enabling partners to access relevant resources, exchange learning, and strengthen service delivery. Proactively identify partner challenges, risks, and opportunities, working with partners and internal teams so that issues and/or opportunities are addressed early, and project progress remains on track. Support the Grants Administration and Finance Teams to ensure partner organizations are able to successfully meet reporting, accountability, and administrative obligations (e.g. program reporting, financial reporting, invoicing), remain compliant, and project progress is effectively maintained. Schedule and facilitate regular partner check-in meetings (e.g. monthly, quarterly) to share updates, gather feedback, and stay informed of progress, ensuring that partner support is timely, informed, and aligned with project outcomes. Connect regularly with fellow Prosper Canada partner relationship officers and other internal teams to share insights, coordinated approaches, and strengthen practices, so that all partner organizations receive a consistent, high-quality experience. Exercise discretion and maintain confidentiality when handling sensitive organizational and partner information, maintaining protection of data security, privacy, and trust. Partner capacity-building and service improvement efforts (30%) Collaborate with internal teams and share insights from partner engagement and feedback to inform training and tool development, shape community of practice offerings, and ensure that overall partner capacity building efforts and broader service delivery improvements are grounded in partner realities and responsive to evolving needs. Facilitate partner group discussions, support sessions, and other group convenings in French and English, so that partners have safe, inclusive opportunities to collaborate, solve problems, share knowledge, and advance shared goals. Deliver presentations or other partner-facing content in French and English, in virtual and in-person settings,