Front Office Associate (Night Shift)

Answer and direct all incoming calls and emails professionally and efficiently Process and confirm guest room reservations Greet, register, and assign rooms to arriving guests Keep accurate records of Front Office inventory Present final statements to departing guests and process payments Respond to guest inquiries, concerns, or complaints promptly Maintain cleanliness and organization of the front desk and work area Monitor hotel security systems and conduct routine property checks Ensure guest and staff safety throughout the overnight shift Qualifications & Skills: Strong written and verbal communication skills Excellent organizational and time management skills Confident telephone etiquette and interpersonal skills Ability to resolve guest concerns calmly and effectively Comfortable working in a fast-paced, team-oriented environment Technical Knowledge &