Customer Retention Representative

  What you'll do: Deliver exceptional customer service by consistently applying and leveraging established procedures and processes to effectively resolve issues and retain customers. Actively listen to customers’ concerns and work positively to defuse situations. Evaluate the profitability and status of accounts, aiming for a win-win resolution by addressing issues and negotiating account, product, and service offerings to retain accounts while ensuring future profitability. Meet predetermined retention targets when responding to customers’ requests to close their accounts. Accurately and promptly process and complete the closure of customer accounts. Participate in continuous improvement initiatives. Perform other duties as required.     What you bring: Minimum high school diploma with at least one year of relevant experience; prior experience in customer service, sales, and/or accounting is preferred. Post-secondary education is considered an asset. Exceptional customer service skills supported by strong oral communication abilities. Passion for finding solutions and providing the best possible customer experience. Attention to detail to ensure accuracy in all customer-related information. Proficiency in Microsoft Outlook and Excel. Fluency in French/English, both written and verbal, is an asset.       Salary: $49,100 - $61,350 annually (based on skills, experience, qualifications, and geography).   Eligible employees may earn performance-based incentives and have access to comprehensive benefits and retirement plans with matching contributions. This posting is a for a newly created position. We do not use AI tools in the selection process and do not request pay history.