Security Guard - Corporate office - Casual

What We Offer Competitive pay: $19 to $20.00 per hour Opportunities for career growth and advancement Ongoing training and professional development Supportive and collaborative team environment Flexible shifts, including days, afternoons, nights, weekends, and holidays What You’ll Do Maintain a Safe & Secure Environment Conduct regular foot patrols throughout the mall, common areas, parking lots, and surrounding property. Complete approximately 8,000 to 10,000 steps per shift while performing patrol duties. Maintain a visible and professional security presence to deter theft, vandalism, trespassing, and unauthorized activity. Enforce property rules, policies, and regulations in a professional and respectful manner. Perform access control duties, including monitoring authorized entry, verifying access permissions, and controlling access to restricted areas. Deal with trespassers and unauthorized individuals safely, professionally, and in accordance with site procedures. Maintain a clean, neat, and presentable appearance at all times, as appearance and professionalism are important in this role. Respond to Incidents & Emergencies Respond promptly to security incidents, disturbances, medical emergencies, alarms, and customer concerns. Apply conflict resolution and de-escalation techniques to resolve situations safely. Provide First Aid, CPR, or AED assistance until emergency medical personnel arrive. Assist with emergency evacuations and follow established emergency response procedures. Support emergency responders and law enforcement personnel during incidents. Deliver Exceptional Customer Service Greet and assist shoppers, tenants, and visitors in a courteous and professional manner. Provide directions, answer inquiries, and help create a welcoming shopping environment. Work closely with mall management, tenants, and fellow security staff to maintain a safe and enjoyable experience. Manage customer queues, special events, and crowd control when required. Reporting & Documentation Complete accurate incident reports, occurrence reports, daily activity logs, and patrol reports. Write clear, detailed, and professional reports regarding security incidents, accidents, safety concerns, and unusual occurrences. Maintain detailed notes and communicate important information during shift handovers. Investigate and document incidents in accordance with company and site procedures. Safety & Surveillance Monitor CCTV systems and report suspicious, unsafe, or unusual activity. Conduct routine inspections of emergency exits, entrances, common areas, parking lots, and restricted areas. Identify and report safety hazards, damaged equipment, maintenance issues, or security concerns. Follow all company policies, site procedures, and emergency response protocols. What We’re Looking For Required Qualifications Minimum 1 year of security experience is required. Valid Alberta Security Guard License. Valid First Aid & CPR/AED Certification. Experience in mall security, retail security, concierge security, access control, CCTV monitoring, or loss prevention is considered an asset. Excellent verbal and written English communication skills. Ability to write clear and accurate reports. Strong customer service, interpersonal, and conflict resolution skills. Professional, reliable, dependable, and presentable, with a high level of integrity. Strong attention to detail and observational skills. Ability to remain calm and make sound decisions during emergencies. Comfortable working independently and as part of a team. Ability to stand, walk, and patrol for extended periods during 8–12-hour shifts. Ability to walk approximately 8,000 to 10,000 steps per shift. Comfortable working in a busy, fast-paced public environment. Flexible availability for days, evenings, nights, weekends, and holidays.