Employment type: full time Senior GBV System Navigator, Pathways to Safety Project, 3 year contract, full-time, unionized Interval House of Ottawa is committed to building a diverse workplace. We encourage candidates to self-identify as members of equity deserving groups such as members of the BIPOC community, 2SLGBTQ+ community and/or people with disabilities. Please let us know if you require accommodation(s) at any stage of the application process. Interval House of Ottawa is a 30-bed emergency shelter for those fleeing VAW/GBV and their dependents, and is the only shelter in Ottawa that provides on-site housing for their pets. We also provide community based support through our transitional housing and support program and will soon be opening second stage housing. What we offer Aside from meaningful, mission driven work in a supportive and unionized environment, IHO offers a generous compensation package, including: 3 weeks of vacation to start 10 sick days 5 mental health days Personal emergency leave 100% employer paid health benefits RRSP program with employer contributions Parental leave top up Training and development opportunities throughout the year Position Summary Under the supervision of the Program Manager and participating as part of the direct intervention team, the System Navigator provides services for survivors of violence, accessing shelter in the homeless shelter system due to lack of available space in GBV shelter, to help with risk assessments, safety plans and to help them connect with community supports, find and maintain housing, and navigate the various systems encountered (financial, legal/justice system, housing, child welfare, etc.) on their journey as they rebuild after experiencing abuse. They support the development of a transitional support plan for survivors of Intimate Partner/Family violence, based on the principles of person-centred planning, self-determination and choice, and ensures that services provided are reflective of their plans. In recognition of the importance of delivering GBV services in community based organizations, we have partnered with homeless shelters in the City of Ottawa, to provide on-site IPV/FV support to survivors living in those spaces. As this is part of a multi-year project, additional partners may be included. Key Responsibilities and duties Provide crisis intervention through telephone and in person contact with those experiencing violence Carry a caseload of between 25 to 30 clients, depending on complexity of cases and work collaboratively with the network of GBV transitional housing and support workers across Ottawa to ensure referrals are made when capacity is reached. Regular on-site hours at partner organizations to build relationships with survivors through information sessions, group activities, and individual support. Build relationships with partner organizations and support development of formal referral pathways. Provide information and training to partner organizations Advocate for the needs of survivors of violence and their dependents Facilitate support and education groups as necessary Provide support in the areas of finding and maintaining housing, including collecting and completing required forms and letters of supports. Accompany clients to community appointments as needed Assist clients in assessing risk and developing safety plans. Assist clients in defining future goals and plans such as housing, school, work, etc. With clients, assess the community resources that may best serve their needs and provide referrals to bridge them to external programs and services Promote participation of clients in activities designed to educate and/or advocate for prevention of violence against women (VAW) and gender-based violence (GBV) Maintain client, program, statistical and agency records in compliance with policies and procedures and ensure confidentiality as required by legislation Perform other related duties as assigned Education and experience Social Work (SW), Social Service Worker (SSW) Diploma, Bachelor of Social Work (BSW) or equivalent in experience, education and training Minimum of three (3) years’ experience working directly with survivors of Intimate partner and/or family violence. Demonstrated commitment to anti-racist, anti-oppressive and intersectional feminist principles and practices Knowledge of Violence Against Women (VAW) and Gender-Based Violence (GBV) issues Knowledge of legal, financial, housing, employment and training resources in the community Experience in community development/partnership building Strong public speaking and public education skills Strong organizational and communication skills Demonstrated ability to identify and serve the needs of diverse communities Ability to communicate fluently in spoken and written English and French is required. Ability to communicate in other languages is an asset Other requirements Staff may be required to interact with animals that are housed on-site Valid CPR/First Aid certification Valid driver’s license, access to own vehicle and proof of insurance A completed vulnerable sector check Compensation and hours Salary $61,500 35 hours per week Primary hours of work are daytime, Monday to Friday but must be available to work a minimum of one evening per week and occasional weekends Please submit your resume and cover letter to business@intervalhouseottawa.org by 11:59 pm on November 3, 2026. Only candidates selected for an interview will be contacted. Per IHO policy, candidates who attend an interview will receive a $25 honorarium (e-gift card) in recognition of their time. Navigatrice ou navigateur principal(e) du système en matière de violence fondée sur le genre – Projet Parcours vers la sécurité, Contrat de 3 ans, Temps plein, Poste syndiqué La Maison Interval d’Ottawa s’engage à favoriser un milieu de travail diversifié. Nous encourageons les personnes candidates issues de groupes en quête d’équité, notamment les personnes noires, autochtones et racisées, les per