About this job
We are looking for a strong, hands-on leader to join our Vancouver, BC team as an NSF Certified Field Supervisor – Controlled Environments.
In this role, you will oversee daily field operations and service delivery, providing leadership and support to Field Service Technicians to ensure work is completed safely, efficiently, and to the highest quality standards. As a working supervisor, you will balance team leadership and operational coordination with hands-on technical responsibilities, including testing, certifying, troubleshooting, and repairing controlled environment equipment and systems.
You will also play an important role in building strong customer relationships, supporting field and office teams, and ensuring the smooth coordination of day-to-day service activities.
Compensation for this role is between $38.00 and $44.00 paid per hour based on experience.
The day-to-day activities of our Field Supervisor – Controlled Environments will include:
Team Leadership - supervise, coach and lead Field Service Technicians and manage daily service operations in the assigned region. Conduct regular team meetings and site visits to ensure job quality, address issues and support technician performance.
Customer Service - develop and maintain strong client relationships through site visits, feedback sessions and hands-on support.
Commitment to Safety - lead efforts to ensure a safe work environment by participating in accident investigations, inspections, and promoting a safety-conscious culture. Ensure compliance with all relevant health and safety regulations to protect the well-being of all employees in the region.
Collaboration & Administration - collaborate with Regional Service Manager set team targets and monitor progress on chargeable hours, job budgets, and customer satisfaction metrics. Review and approve timesheets, job sheets, expense claims, time off requests, and conduct performance evaluations for direct reports.
Technical - continue to perform field work including testing, certifying and repairing air control systems as needed and troubleshoot service issues.
A successful candidate must be able to pass pre-employment and pre-access drug, cannabis and alcohol tests and maintain a Class 5 driver’s license with a clean 3-year Driver’s Abstract and three years of insured driving history.
The right candidate will demonstrate the following qualifications on their resume:
Minimum 3 years of experience as a Senior Field Service Technician or equivalent.
Secondary school diploma or equivalent; additional technical training is an asset.
Holds or is eligible to obtain an industry-related accreditation (e.g., NSF 49).
Strong knowledge of industry standards for biosafety and chemical safety ventilation equipment.
Working knowledge of HVAC systems, electrical wiring, motor repair, and specialized testing instruments.
During the interview process, we will assess the following behaviors:
Carrying, lifting, bending and putting into place (sometimes overhead) fragile filters ranging in weight from 20 lbs to 80 lbs.
Ability to work in highly sterilized environments requiring gowning and masking
Maintain a non-GDL Class 5 driver’s license with a clean drivers abstract with the ability to travel up to 25% of the time.
Commitment to continual improvement: Demonstrating curiosity and dedication to personal and team growth.
Passion to Lead: Experience motivating teams, fostering growth, and creating an environment where individuals feel empowered to achieve their best.
Safety focused mindset: Understanding and enforcing to all safety protocols and procedures and actively seeking ways to improve safety.
Aligning with our core values: Together we are Better, Be the Expert, Striving for Excellence