Employment type: full time Educator Engagement Specialist WITS Foundation, Esquimalt, British Columbia Permanent, full time at 35 hours per week, in our Esquimalt office. $28.00 per hour with quarterly performance bonuses. The person on the other end A grade two teacher in Prince George opens her laptop at 7:40 in the morning. She has a WITS lesson to teach at nine, she cannot get into the site, and she has twenty minutes before the bell. You are who she reaches. You sort it out, you make her morning work, and three months later when her principal asks whether the school should renew, she is the reason the answer is yes. That is most of this job. The rest of it is picking up the phone and calling the schools who have never heard of us, or who used WITS years ago and drifted away, and giving them a reason to come back. About WITS Foundation WITS Foundation is a federally registered Canadian charity established in 1998. For more than 25 years we have helped children and youth build healthy relationships through inclusive, community based education that promotes empathy, respect, reconciliation, and practical strategies for preventing peer victimization. Our programs include WITS (Walk away, Ignore, Talk it out, Seek help), WITS LEADS, Pink Shirt Day Canada, the Pink Shirt Project, WAIS to Belong, and PACTE, our new French language program launching soon. [TBC Q2] We have reached more than one million children in over 1,500 schools in every province and territory. When Dalhousie University researchers reviewed seven national bullying prevention programs, WITS was the only one they could recommend based on its effectiveness. We are a small team working out of Esquimalt, and every person here has real ownership of their part of it. The role, described plainly This is an inside sales and support role. You will work from our Esquimalt office, on the phone and at a keyboard, and your job has two halves that support each other. The support half: you are the first person an educator reaches when something is wrong or unclear. Access problems, licence questions, downloads, billing, how to use a resource, where to find a lesson. You solve what you can and stay with the person until it is genuinely fixed. The sales half: you answer the schools and districts who come to us, and you reach out to the ones who have not. You handle quotes, licence renewals, district enquiries, and the follow up that turns interest into a school actually using WITS in September. These two halves are one job on purpose. The person who fixed the login problem in October is the person the school trusts in May. That is not a theory here, it is how a small charity earns renewals. What this is not: This is not a fundraising role. You will never ask anyone for a donation. It is also not a scripted call centre job with a dial quota. Schools do not respond to pressure, and the ones who do will not come back next year. What you will do Rough proportions. They will move with the school year, and September and February look nothing like July. Educator support, about 25 percent Be the first response to every support request from an educator, school, or district, by email, phone, or web form Handle access, login, licence, download, and billing questions end to end Escalate genuine platform issues to our IT and E-Commerce Manager, and stay with the educator until it is resolved rather than handing them off Turn the questions you answer twice into short help articles so the third person does not need to ask Inbound enquiries and onboarding, about 25 percent Respond to every incoming enquiry, quote request, and district enquiry within one business day Walk new schools through registration, licence activation, and getting started Reach schools on a free trial before it ends, find out what they need, and help them decide Prepare quotes and handle purchase order and invoice arrangements for district purchases Run short live walkthroughs of our portal and AI lesson planning assistant for teachers and school teams Outbound outreach, about 25 percent Work a prioritized call list, starting with schools that used WITS in the past and drifted away Make first contact with schools and districts who do not know us yet, by phone and email Identify district level opportunities and pass warm introductions to our School Success and Partnerships Specialist Protect a consistent daily block for outbound work so it does not get squeezed out by the inbox Renewals and account health, about 15 percent Contact schools ahead of licence expiry rather than after it Handle the difficult conversations well: budget cuts, staff turnover, a champion teacher who left, a new principal who has never heard of us Notice quiet accounts and reach out before they lapse Records and reporting, about 10 percent Log every meaningful conversation in our CRM the same day Improve our records as you go: confirm the current principal, capture the correct school district, correct what is wrong Report a clear weekly picture of enquiries, conversions, renewals, and support response times What success looks like after 12 months Every enquiry and support message gets a real human response within one business day, consistently, all year Educators describe getting help from WITS as fast, warm, and knowledgeable More schools renew than the year before, and we know the number because you track it Schools that had drifted away are back, through calls you made Our records are trustworthy enough that anyone on the team can pick up an account and know where it stands Who you are You are comfortable on the phone with someone who did not ask to hear from you, and good enough at it that they are glad you called. You can tell within two minutes whether this is a real conversation or a polite brush off, and you handle both without taking it personally. You are the person who sends the follow up the same day. You do not need a reminder system to be reliable, but you keep one anyway. You can hold a support queue and a call list in th