Reporting to the Site Lead, the Winter Warming Lead is responsible for leading the team of staff and volunteers in maintaining a safe, warm, and welcoming environment where staff, guests, and volunteers become a life-giving community that nurtures hope, health, and transformation. This role plays a key part in shaping the culture and tone of the Centre as they oversee shifts at the Community Impact Centre and provide guidance to the team. The position involves crisis intervention and de-escalation as part of its core responsibilities.