As a Technical Support Specialist – 2 (Bilingual Spanish Speaking), you will provide advanced technical support to customers and work closely with the Technical Support team to resolve complex issues, strengthen support processes, and help mentor Technical Support Specialist – 1 team members. This role plays an important part in maintaining strong customer satisfaction and ensuring technical issues are resolved efficiently and professionally. Spanish-speaking ability is considered an asset, as this role may support customers and partners in Spanish-speaking markets. Applicants should ensure their experience and qualifications align with the technical, hands-on requirements of this position before applying.